They gather information about your interactions on the site, such as which pages you visit frequently, how long you stay, and the links or buttons you click. They help us record any difficulties you have with the website and help us to evaluate the effectiveness of our advertising. By analyzing this data, we can understand what aspects of our site are effective and identify areas for improvement.* This is a secondary processing purpose.* This is a secondary processing purpose.* This is a primary processing purpose.* This is a secondary processing purpose.Order Management page is loaded## Order Managementlocations: Belfasttime type: Full timeposted on: Posted Todayjob requisition id: R028793As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.Order Management SupportJob DescriptionThe Order Management Associate is responsible for supporting the efficient and accurate processing of orders from indexing to booking. Order Management group based in Belfast, Northern Ireland. This role requires exceptional attention to detail, strong organizational skills and the ability to collaborate effectively with cross-functional teams. The Order Management Associate will play a crucial role in ensuring customer satisfaction by making sure orders are processed in a timely manner and any issues or enquiries are addressed promptly.SPECIFIC RESPONSIBILITIES:· Receive and review orders, ensuring accuracy, completeness and adherence to company policies and procedures. Enter orders into the system accurately and in a timely manner· Monitor order status and proactively identify any potential delays or issues. Communicate with relevant stakeholders, such as Commercial management, Client managers and Account team to ensure on time booking· Serve as a primary point of contact for order related enquiries and provide timely and accurate information to stakeholders regarding order booking status and any other order-related questions or concerns· Collaborate with Customer Order Fulfillment team to ensure zero downstream impacts at the time of delivery with adherence of executable order policy· Investigate and resolve any order discrepancies, such as pricing discrepancies, contractual terms, addresses etc. Collaborate with internal teams such as Account, Finance and Franchises to resolve issues in a timely and satisfactory manner· Drive customer satisfaction and achieve key performance targets· Continuously identify opportunities to improve Order Management processes, streamline workflows and enhance overall efficiency. Provide recommendations for system enhancements or process change to optimize Order management operationsRequired Skills· High integrity and honesty· Excellent communication skills, both verbal and written, with the ability to effectively interact with customers and internal teams.· Strong attention to detail and accuracy in data entry and order processing· Strong problem solving and decision making abilities with the capacity to prioritize tasks and work efficiently in a fast paced environment· Champion change / change agent· Ability to adapt to changing priorities and handle multiple tasks simultaneously· Proficient with MS Office applications software and report tools· Experience in Order Management, customer service or a related field· Knowledge of Oracle and Salesforce is desirableRequired Experience· Degree in business or related fields· Minimum of 3-5 years the service/product based company experience. Telecom industry experience is a plus· Strong communication skills: written, verbal and in formal presentation· Demonstrated skills in desktop applications such as Excel, Word, PowerPoint and Project· Negotiation skills essential· Strong and demonstrated leadership skillsJoin our to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.Ciena is an Equal Opportunity Employer, including disability and protected veteran status.If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
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