The Vacancy
Rental Administrator
Location - Bournemouth Head Office 2 - 3 days a week
Salary - £Competitive per annum + Benefits + Career Progression
About You
We are seeking to appoint a highly organised and proactive individual who has gained experience in Lettings and Portfolio Management to join our Rental Team as a Rental Administrator.
We are looking to find an individual with a keen, "can do" attitude and exacting eye for detail with excellent written and verbal communication skills and a proven ability to manage and prioritise a varied workload in an efficient and co-operative manner.
You will have experience in customer services, analysing data and writing reports, excellent communication skills and problem solving.
This 'go to' role will suit an individual who is a sleeves rolled-up type, team player, capable, flexible and gets satisfaction from a job well done who can deliver under pressure and be confident when dealing with customers and colleagues.
The Role
The Rental Administrator is instrumental in contributing to the smooth running of the department ensuring sound administration of a portfolio of rental units and enabling the team to deliver their targets and strategic goals of coordinating across the multiple sites within the UK.
Providing administrative support to a busy team, establish and maintain professional working relationships with our key Stakeholders which includes our Estate Management teams whilst listening to and supporting the needs of prospective and existing tenants. Ensure that the rental portfolio is in line with the Landlords requirements as well as customer surveys and data analysis.
Supporting the team where required to coordinate and administrate visits, collate visit feedback and support Development Management teams.
To provide sound professional advice to tenant queries, responding quickly to the demands of the portfolio, client decisions and other day to day tasks requested by the line manager.
Our mission is simple: to help our customers achieve retirement living to the full. We achieve it by employing talented and ambitious people who genuinely care about the difference we make, while understanding that every staff member plays a part in our success. Full training and support will be provided to ensure you reach your full potential.
This role can accommodate an agile working arrangement. We are looking for you to be within a commutable distance of our Bournemouth Head Office.
Benefits
Financial:
Competitive salary and bonus scheme
Company pension scheme
Life Insurance
Professional Subscriptions paid for
Lifestyle/Health & Wellbeing
24 days holiday (rising to 28) plus Bank Holidays
2 fully paid volunteering days per year (supported by the McCarthy Stone Foundation)
Health benefits such as Remote GP, 24/7 access to EAP Services (including counsellors and legal advisors) and eyecare voucher
Cycle to work scheme
Colleagues Benefit Booklet with a range of store offers discounts and promotions
Family Friendly Policies
Excellent development opportunities
Your Attributes
You Will Bring
Professionalism, friendly, honest, and open approach
Excellent time management skills
Sound IT skills including word and excel
Confident and competent in speaking to customers
Excellent customer service
Reporting and data capture skills
All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date.
About Us
As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people.
We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain.
We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list