CX & Change Manager Wythenshawe We're recruiting on behalf of a large, complex organisation for an experienced Change Manager with a strong background delivering CX and service transformation within contact centre environments. This role is not an operations leadership position. It is a change-focused role, responsible for designing, governing and embedding improvements across a live customer service environment. The CX & Change Manager Sitting within the service centre leadership structure, you'll own in-life change and continuous improvement initiatives that improve customer experience, service performance and colleague outcomes. You'll work alongside operational leaders, but your accountability is change delivery, adoption and benefits realisation - not day-to-day management. What You'll Be Doing as a CX & Change Manager Lead change and improvement initiatives across contact centre processes and customer journeys Design and deliver in-life change (ILC) using structured change and project methodologies Use CX insight, customer feedback and service data to identify root causes and improvement opportunities Facilitate workshops and change forums to embed new ways of working Partner with operational teams to ensure change is adopted and sustained Track benefits, customer metrics and performance outcomes post-implementation What We're Looking For as a CX & Change Manager Proven experience as a Ch...