Job Title: Executive Assistant (Complaints & Resolution)
Contract: Permanent
Salary: £36,999 per year
Hours: Full-time, 37 hours per week
Location: Fully Remote (UK)
We are seeking a highly organised and detail‑focused Executive Assistant (Complaints & Resolution) to join a growing regulatory and professional standards environment. This role is central to ensuring that complaints and disciplinary processes are handled with fairness, accuracy and professionalism.
Key Responsibilities
* Act as minute‑taker for panels and disciplinary hearings (virtual and occasional in‑person), producing accurate, clear and impartial records of proceedings.
* Draft outcome letters and decisions based on panel findings, ensuring legal and procedural accuracy.
* Record case outcomes and decisions within internal systems, supporting reporting and publication requirements.
* Assist in developing and improving procedural templates to support clarity and consistency.
* Provide legal, procedural and administrative support to the Complaints Team, including legal assessors, managers, presenting officers and panel members.
* Coordinate paperwork, case files and documentation throughout the complaints process.
* Apply professional standards, codes of conduct and disciplinary procedures consistently.
* Support continuous improvement by identifying opportunities to enhance efficiency, accessibility and fairness.
* Protect the independence and integrity of the complaints and disciplinary function.
What We are Looking For
* Extensive experience as an executive assistant/ legal secretary or Legal training (LLB, GDL, LPC, SQE, CILEX).
* Experience supporting regulatory, disciplinary, tribunal or court processes.
* Experience working with professional regulators or accredited registers.
* Experience in psychotherapy, counselling or mental health settings.
* Strong minute‑taking skills and the ability to produce accurate and reliable records.
* Excellent written communication skills with meticulous attention to detail.
* High level of organisation and confidence in handling sensitive and confidential information.
* Knowledge of human rights, equality law and safeguarding principles.
What you need to do now
If you are interested in this role, please forward an up-to-date copy of your CV. If this job is not right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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