Location
High Wycombe
Term
Permanent, Full Time
Salary
£25000 - £35000 pa + excellent benefits
The Role
We are looking to hire an IT Support Engineer to join the Infrastructure and Support team working out of our High Wycombe office, supporting the wider Focusrite Group of brands: Novation, Focusrite, Martin Audio, Linea Research, TiMax, ADAM Audio, Sonnox and Sequential.
For this full time role we require attendance at our head office in High Wycombe for 4 days per week.
Duties
* You will be responding to support tickets and working on internal improvement projects to help deliver an amazing user experience to your internal customers, facilitating the automation of internal processes and working to tight SLAs
* The role will require you to support our users across a range of technologies and debug complex integration issues while making sure that you keep our environment available & secure
* You will be a self-starter with a passion for learning, a keen eye for detail with excellent time management skills, thus having the ability to manage multiple support tickets and project tasks at any one time
* As part of the wider global Infrastructure and Support team you will also help drive the technological choices of the business
Skills and experience required
* Professional experience with Microsoft Office 365 Administration
* Experience of MacOS/Windows - hardware & software troubleshooting
* Professional Experience working in another IT Support role
Beneficial
* Azure / Entra ID cloud services
* SharePoint Administration
* Jira / Confluence administration
* PowerShell scripting
* Printer Troubleshooting
* MDM Platforms (Apple Business Manager, Intune, JAMF)
* Android and iOS device support
* Secure email gateways
* ITIL-based Service Management
* Networking fundamentals (TCP/IP, DNS, DHCP)
* Configuring or Supporting Single Sign-On SSO
* Professional use of CoPilot and AI tools
* Full UK Driving Licence
Benefits
Flexible/hybrid working, company pension, life insurance, private healthcare, enhanced Maternity and Paternity pay, employee purchase scheme, group bonus scheme, company music events, offsite company parties and free lunch in the canteen. We arrange company training sessions and encourage personal development.
As an equal opportunity employer we are committed to Diversity and Inclusion.
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