Overview
Join to apply for the Specialist Sales Operations role at Donaldson.
This hybrid role supports both sales operations/business development and internal training initiatives. The successful candidate will be responsible for generating business leads while also coordinating structured onboarding and training experiences for internal and external audiences. Strong communication, organizational skills, positive can-do attitude, and cross-functional collaboration are key.
Responsibilities
Sales Operations / Business Development
* Lead Generation & Market Research
* Support business growth by identifying new opportunities and using data to target the right audiences.
* Use market intelligence tools, CRM data, and external resources to identify new leads.
* Research markets, companies, and trends to uncover opportunities.
* Apply historical sales data and business insights to lead gen activities.
* Log all lead data in internal systems (CRM), ensuring traceability of lead gen efforts. Collaborate with colleagues to create dashboards and reports that reflect generation and conversion progress. Responsible for incremental lead growth YOY.
* Campaign Design / Outreach Support
* Drive lead acquisition and improve conversion rate through creative, targeted campaigns.
* Design and execute lead generation campaigns (e.g., targeted email campaigns, event invitations, newsletters, etc).
* Partner with sales, marketing and other stakeholders to align messaging and approach.
* Contribute ideas for outreach initiatives tied to specific business goals, key markets or events.
Training Responsibilities
* Onboarding Process Development & Training Management
* Devise and implement a structured, multi-phase onboarding process for new hires, designed to be scalable. This includes developing a comprehensive onboarding manual that outlines each sales stage, learning objectives, and training agendas.
* Set-up and manage a functional, end-to-end onboarding process, including coordinating regular training sessions (offering refresher opportunities for current employees as well as onboarding/skill-building opportunities for new hires), and having regular announcements of upcoming training initiatives.
* Coordinate Annual Sales Trainings such as Foundations, Season Maintenance, etc. Responsible for activities such as scheduling, reserving rooms, arranging teachers, ensuring necessary products are available for the training, etc.
* Plan and organize quarterly regional webinars for external audiences, collaborating closely with trainers, presenters, and global counterparts to leverage existing webinar schedules and materials, ensuring that the content is adapted to regional requirements/nuances/cultures.
* Documentation of Processes and Content
* Develop and maintain a comprehensive sales toolkit that consolidates the full sales process into one clear, central resource, and includes key business process requirements and expectations, ensuring consistency, scalability, and effective selling across the organization.
* Gather and organize all training materials, eLearning courses, and resources into easy-to-use digital manuals and libraries (e.g. Workday/Rise) that are easily accessible to the sales organisation. Ensure regular review of content for accurate and complete information. Work with global teams to share and improve existing materials. Track and measure content uses and develop ways of increasing training materials.
* Collaborate with managers, subject matter experts, and global teams to keep all documentation and resources current, relevant, and aligned with business goals.
* Develop and maintain an **EMEA Sales Operations Playbook**, outlining processes, tools, workflows, and best practices for both lead generation and lead management.
Qualifications & Soft Skills
* Self-Starter and Proactive
* Detail Oriented
* Motivated by task completion
* Personable
* Able to work independently but also a good team player
* Patient and determined, capable of concentrating for long periods of time
Fluent English is a must-have. Fluency in other European languages is a bonus.
Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.
Donaldson Company has been made aware that there are several recruiting scams that are targeting job seekers. These scams have attempted to solicit money for job applications and/or collect confidential information, Donaldson will never solicit money during the application or recruiting process. Donaldson only accepts online applications through our Careers | Donaldson Company, Inc. website and any communication from a Donaldson recruiter would be sent using a donaldson.com email address. If you have any questions about the legitimacy of an employment opportunity, please reach out to talentacquisition@donaldson.com to verify that the communication is from Donaldson.
Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Sales and Business Development
Industries
* Industrial Machinery Manufacturing
* Truck Transportation
* Construction
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