Job purpose:
You'll be an integral member of the Asset and Property Management team reporting directly into the Head of Asset Management. The role will lead on Property Management matters for the Bruntwood business, providing specialist expertise across the Commercial Office and JV Shopping Centre portfolios.
Qualifications
* Experience in Commercial Property Management, including management of large multi-let buildings, ideally with mixed commercial and retail uses.
* Experience in creating and managing service charge budgets, including multiple schedules, ensuring apportionments are correctly set up.
* Managing customer queries related to Service Charge and Property Management matters.
* Showing a proactive approach to develop collaborative relationships across inter-departmental teams as well as external stakeholders. Being the subject matter expert in the team.
* Self sufficient with a hunger to be creative and drive improvement across processes and ways of working.
* Experience in service charge analysis for buildings against industry benchmarks and advising on potential savings or service improvements.
* It’s crucial you are driven by influencing change and are passionate about what you do. This role will be influential and offer you the opportunity to have a big impact on the portfolio, and to support a wide range of colleagues.
Responsibilities
* Lead on service charge budget setting, reconciliation, and customer communication, working closely with the finance team to define the timetable for delivery.
* Responsible for accurate building Scheduling within Service Charge budgets.
* Responsible for driving and coordinating service charge performance reports, reviewing and supporting regional teams in identifying improvements.
* Oversee the ongoing Service Charge management, ensuring any queries are dealt with appropriately.
* Provide general Property Management advice on building maintenance and Health and Safety matters, coordinating appropriate action.
* Work closely with Asset Managers and Commercial teams, providing Property Management support in order to aid the successful delivery of Asset Plans and Leasing activity.
* Work closely with the Operations team and Supplier Management team to identify any procurement savings, service improvements from existing suppliers and alternative ways to deliver services.
* Regularly review Service Charge and building expenditure versus budget throughout the year, liaising with site and Operations colleagues for accurate understanding on spend.
* Review service charge rates against the market and be able to support or lead on customer conversations to demonstrate value.
* Property Management lead on new acquisition due diligence and mobilisation or disposal process.
Benefits
* 28 days holiday plus you get your Birthday off work - and if that’s not enough you can also buy & sell holidays too
* Company bonus - paid annually
* 24 hours a year volunteer time - there are endless opportunities for you to get involved in supporting the causes that matter most to you
* Sabbatical of up to 12 months so you can take a career break after five years with us
* Healthcare cash plan for all colleagues, so you can claim back medical expenses like optical, dentist & physiotherapy. We also offer free private healthcare cover on an opt in basis too
* Life assurance cover for all colleagues
* Up to 8% matched pension scheme
* Discounts & cashback at leading retailers
* Enhanced maternity / shared parental leave - 26 weeks fully paid leave
* Interest free loans to pursue your passions and apply for up to £2000 towards learning a new skill
Applications are received on a rolling basis.
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