Job Title: AV Service Desk Technician
Location: St Albans / Hybrid
Salary: £35,000 - £40,000
Job Purpose Summary:
This is a hybrid role combining service desk administration, remote technical support, and occasional on-site service visits. You will be the central coordination point for all service and maintenance activities, ensuring clients receive fast, efficient, and well-organised support.
Key Responsibilities:
- Manage incoming service desk tickets (ServiceNow)
- Arrange and book service and maintenance visits for engineers
- Schedule and coordinate freelancers where required
- Provide remote technical support to clients using TeamViewer
- Attend onsite service calls when necessary (1st & 2nd line AV support)
- Complete service reports after each visit
- Maintain service asset registers following PMV handovers
- Support escalations from 1st line to ensure resolutions
- Liaise with clients and contractors to gather required documents
- Ensure all service tasks are logged, updated, and closed within SLA
Experience and Skills Required:
- 3 years AV experience – ideally within service and maintenance.
- Experience using ServiceNow or a similar ticketing system
- Strong organisational and scheduling skills
- Ability to diagnose faults with corporate AV systems, ideally including: Crestron, AMX, Q-SYS, Biamp
- Full UK Driving Licence
- Right to work in UK
Package:
- Salary: £35K - £40K
- 24 days annual leave plus bank holidays
- Hybrid working
- Laptop & phone
- Pension
- Pool van available for travel
How to apply:
Submit your application or contact Jake Voisey on the details provided.
SER-IN