Overview
Receptionist / Patient Healthcare Navigator (Permanent) at Omnes Healthcare. Based in a GP surgery, you will be the first point of contact for patients and visitors, providing a friendly, supportive environment and handling inbound and outbound patient calls. You will support the clinical and management teams to help deliver NHS Primary Medical Services, with autonomy and a high level of confidentiality, sensitivity, discretion, empathy and tact.
Role Details
* Job title: Receptionist / Patient Healthcare Navigator
* Employment type: Full-time or Part-time (FTE 40)
Responsibilities
* Provide a high-quality and efficient administration service and manage inbound and outbound patient calls
* Be the first point of contact for patients and visitors and maintain a friendly, supportive environment
* Provide essential support to clinical and management teams to deliver patient care and NHS services
* Maintain autonomy, confidentiality, sensitivity, discretion, empathy and tact in all interactions
Role Requirements
* Experience of clerical and administrative work
* Clear thinking and an analytical approach
* Able to work as part of a team and promote good team spirit
* Ability to be sensitive and assertive as appropriate
* Experience in a client-facing/customer service position
* Motivated and able to work independently
Who We Are
Omnes Healthcare Limited are a growing organisation that have been operating within the NHS since 2006 offering both Primary and Secondary care services with a forward-thinking, dynamic approach to patient healthcare, focused on delivering a better patient experience.
Benefits
* 25 days holiday plus bank holidays
* Excellent work / life balance
* Clinical progression
* Training cost support
* Full indemnity cover paid by the practice
* NHS Discount & Support Schemes
* Employee Assistance Program
* Sick Pay
* Enhanced maternity and paternity leave
* Salary sacrifice electric car scheme
* Life insurance 3 x salary
* Healthcare cash plan
* Cycle to work scheme
* Charitable giving scheme
* An extra day off to celebrate your birthday
* Occupational Health Support
Omnes Healthcare are an inclusive employer. If you require any adjustments during the recruitment process, we will be happy to help. Please contact us.
Seniority level
* Entry level
Industries
* Hospitals and Health Care
London, England, United Kingdom
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