Success Recruit are currently working with a premium brand in the travel & hospitality sector, with offices based in South Essex, who are currently seeking a Guest Services Ambassador to join their growing, passionate team.
The successful candidate will work closely with the Guest Services Manager and Guest Relations Manager, and will be responsible for delivering exceptional customer service across the business’s multi-channel communication platforms - including telephone, email, and social media.
The successful Guest Services Ambassador will be expected to have:
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Previous experience in customer service or retail - experience in the travel industry is desirable but not essential
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Excellent written and verbal communication skills
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The ability to multitask effectively and prioritise workload
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A professional, discreet manner and understanding of confidential issues
The successful Guest Services Ambassador will be rewarded with:
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The opportunity to join a stable, growing company with a premium reputation
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A supportive and friendly team environment
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Hybrid working model after training (3 days in office, 2 from home - Wednesdays in-office required)
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Annual team socials and opportunities to travel
Job Specification / Purpose of the role:
The Guest Services Ambassador will focus on providing impeccable customer service both pre and post-travel. All communication - written and verbal - must reflect the company’s luxury brand and tone of voice. The role requires a caring, empathetic, and professional individual who can handle customer issues promptly, effectively, and with genuine personability.
This is an ideal opportunity for someone who enjoys variety in their work, thrives in a fast-paced environment, and is passionate about delivering first-class guest experiences.
Duties will include, but not be limited to:
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Responding to all guest queries across communication platforms in a timely and professional manner
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Ensuring all written and verbal communication is accurate and fully addresses guest concerns
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Handling telephone queries with a calm and solution-focused approach, in line with brand tone
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Liaising with internal departments, onboard teams, and external partners when required
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Logging and acknowledging all communications received
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Attending regional ports or joining ships on occasion, if required
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Participating in a rota for the 24/7 Emergency Support Line
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Undertaking additional tasks or responsibilities as needed by the business
Hours:
Monday - Friday, 9:00am - 5:30pm
(Office-based 3 days per week - Wednesdays essential - with 2 days working from home following training)
Occasional Saturdays required on a rotational basis only - 9:00am - 5:00pm
Salary:
£23,850 per annum
This is a fantastic opportunity for a passionate customer service professional with an interest in the travel industry. Previous experience in travel is a plus, but not essential - more important is a genuine desire to deliver outstanding guest service.
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Dear Job seeker! We value your application however we are unable to respond to everyone directly due to high volumes we receive. Please be assured though that we will review your CV and should we believe you meet the experience needed for this vacancy one of the team at Success Recruit will be in touch very shortly!
In the meantime, we wish you all the best in your new job search and finding a position you will be happy long term within.
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