Job Description
Our client, a luxury hotel group with some of the most prestigious hotels worldwide, is looking for a French-speaking Reservations Agent to join their central London's Head office. In this role, you will deliver excellent service to their French and English-speaking clients regarding room reservations.\nThis is a permanent and hybrid opportunity working on a shift pattern basis.\n\nYour responsibilities will include: \n\nManaging and processing room reservations received via phone and email\nBeing commercially aware by finding upselling and cross-selling opportunities to increase room revenue\nHandling overdue payments and any cancellation requests, in compliance with the company's terms and conditions\nSupporting other departments with administrative tasks when requiredAbout you:\n\nThis is a fantastic opportunity for a proactive French and English fully fluent speaker with previous experience in hospitality and experience dealing with reservations/bookings to join a well-established organisation with great benefits and career progression opportunities.\n\nProfile:\n\nFluency in French and English, written and spoken\nPrevious experience in hospitality, ideally luxury hospitality\nPrevious experience dealing with reservations or bookings\nStrong administrative and communication skills\nExcellent attention to detailTo apply, please send your CV in English and in Word format to Ismael. \nlanguagematters is acting as an employment agency in relation to this vacancy