Job summary
We are a friendly supportive GPsurgery in Bow E3, with about 4,000 registered patients. We are looking for athorough and enthusiastic Medical Receptionist with good communication skillsto assist the Practice in the delivery of excellent care to ourpatients.
Main duties of the job
Excellent communication skills and telephone manner is essential. Ability to work with other members of the team, and computer literacy is critical. Previous general practice experience is highly essential.
General receptionist duties include (but are not limited to):
Providing patients with an efficient, helpful and friendly service.
Responding to queries both on the phone and face to face in a polite manner.
Maintaining patient confidentiality at all times.
Booking appointments with an appropriate clinician accurately.
Keeping the reception areas clean and tidy.
Undertaking other general admin duties, e.g. scanning documents.
Any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.
About us
We are a practice made up of two partners and two salaried doctors, 1 practice nurse and 8 non - clinical staff. We pride ourselves on our patient centered approach, and the friendly collaborative atmosphere in our team. You will be joining a supportive work environment that values respect, flexibility and team development.
Job description
Job responsibilities
Duties & Responsibilities
Toarrange appointments for patients via our computerised appointments system.
TriageAccrux request with the support of the partners.
Takingand relaying messages over the telephone and face-to-face
Receivingpatients and visitors at the reception desk and consulting with other membersof the team
Dealwith requests for prescriptions, reports, etc, and checking patientidentifiable information, all in line with Practice protocols
Processingof prescription requests
Dealingwith new patients documentation & temporary residents and entering detailsonto the system and creating new patient files
Processpatients change of address computer data & medical records (haveknowledge of practice area)
Havea working knowledge of our telephone system, during our core hours (8am to6:30pm)
Beavailable to provide cover if requested even at short notice
Generalfiling and photocopying
Ensuringthat clinical rooms have equipment and consumables that is required for clinics
Tomaintain cleanliness the waiting area and reception area
Other tasks
Ensurethe security of the building, complying with our Health & Safety Policy
Openand close the building dependant on shift allocation
Tohave a thorough knowledge of and work in accordance with all Practice policies& protocols
Carryingout any other duties reasonably requested by the Practice Manager andClinicians.
Health and Safety
Befamiliar with, and follow the provisions of the Practices Health and SafetyPolicy and all other procedures and safety rules of the Practice
Co-operationwith all measures the Practice takes to maintain a safe working environment
Tomaintain waiting and reception area tidy to ensure safe working environment andin line with Health and Safety protocol
Information Governance
Postholder is expected to assist in keeping data within the practice accurate and upto date such as patient records.
Processinformation in a secure and confidential manner both within the practice and toother external organizations or trusts.
Equality and Diversity
The post-holder willsupport the equality, diversity and rights of patients, carers and colleagues,to include:
Actingin a way that recognises the importance of peoples rights, interpreting themin a way that is consistent with Practice Policies & Procedures, andcurrent legislation
Respectingthe privacy, dignity, needs and beliefs of patients, carers & colleagues
Behavingin a manner which is welcoming to and of the individual, is non-judgmental andrespects their circumstances, feelings priorities and rights.
Personal/Professional Development
The post-holder will participate in any training programmeimplemented by the Practice as part of this employment, such training toinclude:
Participationin an annual appraisal, including taking responsibility for maintaining arecord of own personal and/or professional development
Takingresponsibility for own development, learning and performance and demonstratingskills and activities to others who are undertaking similar work.
MandatoryTraining / E-learning
Quality
The post-holder will strive to maintain quality within thePractice, and will:
Alertother team members to issues of quality and risk
Assessown performance and take accountability for own actions, either directly orunder supervision
Contributeto the effectiveness of the team by reflecting on own and team activities andmaking suggestions on ways to improve and enhance the teams performance
Workeffectively with individuals in other agencies to meet patients needs
Effectivelymanage own time, workload and resources.
Communication
The post-holder should recognize theimportance of effective communication within the team and will strive to:
Communicateeffectively with other team members
Communicateeffectively with patients and carers
Recognisepeoples needs for alternative methods of communication and respondaccordingly.
Contribution to theImplementation of Services:
The post-holder will:
ApplyPractice Policies, standards and guidance
Discusswith other members of the team how the Policies, standards and guidelines willaffect own work
Participatein audit where appropriate.
Job description Job responsibilities
Duties & Responsibilities
Toarrange appointments for patients via our computerised appointments system.
TriageAccrux request with the support of the partners.
Takingand relaying messages over the telephone and face-to-face
Receivingpatients and visitors at the reception desk and consulting with other membersof the team
Dealwith requests for prescriptions, reports, etc, and checking patientidentifiable information, all in line with Practice protocols
Processingof prescription requests
Dealingwith new patients documentation & temporary residents and entering detailsonto the system and creating new patient files
Processpatients change of address computer data & medical records (haveknowledge of practice area)
Havea working knowledge of our telephone system, during our core hours (8am to6:30pm)
Beavailable to provide cover if requested even at short notice
Generalfiling and photocopying
Ensuringthat clinical rooms have equipment and consumables that is required for clinics
Tomaintain cleanliness the waiting area and reception area
Other tasks
Ensurethe security of the building, complying with our Health & Safety Policy
Openand close the building dependant on shift allocation
Tohave a thorough knowledge of and work in accordance with all Practice policies& protocols
Carryingout any other duties reasonably requested by the Practice Manager andClinicians.
Health and Safety
Befamiliar with, and follow the provisions of the Practices Health and SafetyPolicy and all other procedures and safety rules of the Practice
Co-operationwith all measures the Practice takes to maintain a safe working environment
Tomaintain waiting and reception area tidy to ensure safe working environment andin line with Health and Safety protocol
Information Governance
Postholder is expected to assist in keeping data within the practice accurate and upto date such as patient records.
Processinformation in a secure and confidential manner both within the practice and toother external organizations or trusts.
Equality and Diversity
The post-holder willsupport the equality, diversity and rights of patients, carers and colleagues,to include:
Actingin a way that recognises the importance of peoples rights, interpreting themin a way that is consistent with Practice Policies & Procedures, andcurrent legislation
Respectingthe privacy, dignity, needs and beliefs of patients, carers & colleagues
Behavingin a manner which is welcoming to and of the individual, is non-judgmental andrespects their circumstances, feelings priorities and rights.
Personal/Professional Development
The post-holder will participate in any training programmeimplemented by the Practice as part of this employment, such training toinclude:
Participationin an annual appraisal, including taking responsibility for maintaining arecord of own personal and/or professional development
Takingresponsibility for own development, learning and performance and demonstratingskills and activities to others who are undertaking similar work.
MandatoryTraining / E-learning
Quality
The post-holder will strive to maintain quality within thePractice, and will:
Alertother team members to issues of quality and risk
Assessown performance and take accountability for own actions, either directly orunder supervision
Contributeto the effectiveness of the team by reflecting on own and team activities andmaking suggestions on ways to improve and enhance the teams performance
Workeffectively with individuals in other agencies to meet patients needs
Effectivelymanage own time, workload and resources.
Communication
The post-holder should recognize theimportance of effective communication within the team and will strive to:
Communicateeffectively with other team members
Communicateeffectively with patients and carers
Recognisepeoples needs for alternative methods of communication and respondaccordingly.
Contribution to theImplementation of Services:
The post-holder will:
ApplyPractice Policies, standards and guidance
Discusswith other members of the team how the Policies, standards and guidelines willaffect own work
Participatein audit where appropriate.
Person Specification
Qualifications
Essential
GCSE grade A to C (or numerical grade equivalent) in English and Maths. Desirable
Qualification to Bachelor's degree or equivalent in any discipline. Experience
Essential
candidates will have at least 1 year experience in a GP setting as a medical receptionist and be comfortable using the EMIS Web computer system.
Person Specification Qualifications
Essential
GCSE grade A to C (or numerical grade equivalent) in English and Maths. Desirable
Qualification to Bachelor's degree or equivalent in any discipline. Experience
Essential
candidates will have at least 1 year experience in a GP setting as a medical receptionist and be comfortable using the EMIS Web computer system.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Ruston Street Clinic Address
Ruston Street
Bow
London
E3 2LR
Employer's website