Oversee service continuity and quality of the service. Coordinate care packages and rostering systems.
Provide customer support to service users and line management of care staff. Liaise with appropriate health and social care professionals to ensure that the service is safe, effective, and responsive to service user needs.
Core Responsibilities:
1. Facilitate the delivery of person-centred care.
2. Facilitate the delivery of care to service users in their own homes to optimise independence.
3. Promote empowerment and independence.
4. Provide person-centred care.
5. Work in line with our values: knowledgeable, pioneering, reliable, considerate.
6. Ensure efficient use of resources.
7. Accept referrals and ensure service punctuality.
8. Manage contact time and ensure continuity of care staff team.
9. Identify and provide solution-focused feedback on reporting mechanisms.
10. Use procedures and systems effectively.
11. Promote equality, diversity, and inclusion.
12. Adhere to policies and procedures.
13. Manage staff hours and rotas effectively, including breaks, travel time, and electronic timesheets.
14. Coordinate with recruitment to ensure sufficient staffing.
15. Facilitate regular team meetings.
16. Manage safeguarding concerns, accidents, care concerns, and complaints according to procedures.
17. Update and complete risk assessments to ensure safety.
18. Liaise with assessment and reviewing officers to understand service user needs.
19. Report concerns/incidents to service users' contacts as necessary.
20. Coordinate with health and social care professionals to meet changing needs.
Line Management:
Act as the direct line manager to care support workers, liaising with HR, training, and quality assurance to ensure compliance with DBS, training, supervision, annual leave, absence, and performance management policies. Monitor electronic systems, conduct appraisals, promote staff well-being, and foster a positive team culture. Facilitate regular team meetings.
Customer Service & Growth:
1. Handle and resolve queries and complaints professionally, maintaining records.
2. Respond promptly to referral requests to support service growth.
Additional Duties:
Perform other relevant duties, update electronic care systems, and work flexibly to meet operational needs, including community care if required.
Candidate Requirements:
* Level 3 qualification in health and social care or working towards it.
* Experience in social care preferred.
* Knowledge of relevant legislation and CQC regulations.
* Ability to empower and delegate effectively.
* Leadership skills to motivate and develop staff.
* Effective decision-making skills.
* Commitment to quality and customer service.
* Ability to work unsociable hours if needed.
* Confident communicator, organized, and able to work under pressure.
* Discipline and team-building skills.
About Us:
Local Solutions is a pioneering social enterprise dedicated to empowering individuals and communities across Merseyside and North Wales. We have over 50 years of delivering high-quality care and support services, guided by our core values: Compassionate, Pioneering, Reliable, and Knowledgeable. We are committed to providing innovative and sustainable social care solutions.
Benefits:
* Enhanced DBS and other staff benefits.
* Employee Assistance Programme, Blue Light Card, Medicash.
* Opportunities for personal development and apprenticeships.
* Flexible working arrangements.
* Discounts at Watersports Centre and Leisure Centres.
* Enhanced annual leave and other perks.
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