Role OVO-View
Team: CRM, within Growth Team
Salary banding: £50000 - £60000
Experience: Mid-Level/Senior
Working pattern: Full-Time
Reporting to: David Walker, Head of CRM
Sponsorship: Unfortunately we are unable to offer sponsorship for this role.
This role in 3 words: Insights, Enabling, Innovative
Top 3 qualities for this role: Curious, Communicative, Self-Starter
Where you'll work
At OVO, we understand that a one size fits all approach doesn't work for everyone. That's why we created the OVO Way of Flexibility.
All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You'll also have the flexibility to work from home.
Everyone belongs at OVO
At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.
Teamworking for the planet
Everything we do here spins around Plan Zero. So, naturally, the team you'll be joining plays a gigantic role in making that happen. Here's how:
Sitting in Commercial, the CRM team is responsible for ensuring we maximise our relationships with our customers. This is core to OVO's ambition to be Britain's decarbonisation partner - helping us better understand our customers and take them on the path to zero carbon. CRM helps set customer strategies, communicate and engage with our existing customer base through designing customer interventions which are personalised, relevant, timely and across multiple channels.
This central role reports to the Head of CRM and leads on CRM data activity, outside of BAU reporting, to support appointment bookings, retention, product take-up, and engagement targets.
This role in a nutshell
The CRM team handles customer communications across all areas of the business - you'll bring in the customer insights to highlight valuable actionable opportunities and help us move our products and the business forward. You'll get familiar with data across the commercial sector and always be driving to answer the question: how can we best meet our customers needs? We'll need you to understand the data assets at play and help us leverage advanced analytics and automation to understand OVO's customers better, personalise experiences, and make smarter and faster business decisions that enable our customers on their Path to Zero.
Key outcomes
* Demonstrate a clear understanding of the customer and commercial objectives within CRM, proactively recommending actionable insights to improve outcomes
* Generate analysis and reporting to drive data-driven decisions across CRM and commercial, helping to discover actionable plan
* Promote best practices and ethical data protection and compliance in all activities
* Develop a deep understanding of business processes and data sources, agree best sources for accuracy, proactively using them to generate recommendations
* Interrogate data sources, code libraries, and analytical products to ensure alignment and accuracy across domain
* Actively participate in CRM conversations, interrogating approaches, suggesting tests, and ensuring data consistency and accuracy is considered in all stages
* Collaborate with analysts, data scientists, marketing managers and commercial leads on relevant ML models, data artifacts, and analytical products
* Encourage Data-Driven Decision Making: Provide ad-hoc performance reporting, identifying opportunities, and testing outcomes in CRM activities.
* Cross-Functional Collaboration: Establish strong relationships with stakeholders to identify data impacts from broader business activities.
Qualifications
* Have a quantitative background (degree or equivalent) and proven experience solving complex problems with a customer-centric focus
* Have excellent presentation and communication skills - able to articulate complex results to non-technical audiences using visualisation software such as Looker and Tableau
* Statistical knowledge including basic experimental statistics, sampling principles, the meaning of significance, and A/B testing
* Are an Analytical Translator – you are comfortable operating as the core data expert embedded within a commercially-focused team, and excel at translating non-technical business problems into clear, actionable analytical briefs for stakeholders who do not speak the same data language.
* Strong SQL and code interrogation skills
* Are a Problem Solver – keep focused on the target while maintaining awareness of external and internal influences to identify the real issues and opportunities
* Possess High Attention to Detail – ready to question analytical briefs, drive towards the decisions needing to be made and be able to identify details that make a difference.
* Thrive on working with people internal and external to your team with various levels of seniority
* Are a self starter who can take action to deliver against a clear objective.
* Have demonstrable ability to discover, assess, and push teams to act on opportunities
* Are comfortable speaking up, asking questions, and challenging assumptions
* Experience with the google tech stack and GitHub
Benefits
We’ll pay you between £50,000 and £60,000, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!
We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.
You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal.
We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO and there's flex pay. We’ll give you 9% Flex Pay on top of your salary – 4% of this is auto enrolled into your pension, and the remaining 5% is yours to do what you like with. You can use this to buy from our extensive range of flexible benefits, including our green benefits which we’ve put at the heart of our offering, add to your pension or even take it as cash.
For starters
* You’ll get 34 days of holiday (including bank holidays).
For your health
* With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more
For your wellbeing
* With gym membership, travel insurance, workplace ISA, will writing services, dental insurance, and and more
For your lifestyle
* With extra holiday buying, discount dining, home & tech loans, and supporting your favourite charities with give-as-you-earn donations
For your home
* Get up to £400 towards any OVO Energy plan, plus great discounts on solar, smart thermostats and EV chargers
For your commute
* Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans
For your Belonging
To find better ways to support our people, we need to listen to each other's experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people – so when you join OVO, you can play a part – big or small – with any of the Networks. It's up to you.
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