Field Service Engineer – ATM’s at Pyramid Search
Our client, an industry leader, is looking for an experienced Field Service Engineer to join and be part of their field operations.
Based in Carlisle and surrounding areas.
Key Responsibilities
* Maintain / repair technical hardware problems on customer sites, predominantly ATM’s, but also Self‑Service, Kiosks, Lockers and Vending machines.
* Diagnose system problems quickly and repair.
* Respond to all technical hardware problems on site.
* Deal with customers in a professional manner during difficult high‑pressure situations.
* Work within the timescales set out in the Service Level Agreements (SLAs).
* Liaise with the logistics team to ensure parts are ordered and the customer is kept abreast of the situation.
* Attend training classes to ensure fulfilment of Service Levels.
* Coordinate with the technical resources necessary to resolve critical customer situations.
* Liaise and coordinate with sub‑contractors when needed.
* Work well independently and in a team situation.
* Make recommendations for improving our service, reliability & performance.
Skills & Experience Required
* Technical hands‑on experience working on self‑service machines, vending machines, ATM’s or other hardware is essential.
* Experience of working on Windows‑based software is advantageous.
* Previous experience in a similar customer‑facing environment working to achieve customer service level agreements.
* A flexible approach to work and a willingness to learn new skills.
* Good communication skills with ability to work collaboratively as part of a wider team across the business.
Additional requirements: A full UK Valid Driving License. Vehicle, fuel card, laptop, phone, tools and workwear will be provided.
Other Benefits
* Competitive salary with regular overtime opportunity.
* In‑house training on new product offerings.
* 9% pension scheme (combined contributions).
* 2× salary Life Assurance.
* Refer a Friend scheme.
* Optional Healthcare plan including retail discounts.
* Employee Assistance Programme and more.
Seniority Level
Mid‑Senior level
Employment Type
Contract
Job Function
Information Technology
Industries
Industrial Machinery Manufacturing
Location
Carlisle, England, United Kingdom
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