Job summary
The role is to provide a comprehensive administrative support function to the team which includes:- incident reporting, clinical negligence and non-clinical injury claims, inquests, and disclosure of records to support the processes. In addition, there are a range of generic email accounts that need to be monitored and responded to in a timely manner.
This means liaising with a range of services and personnel at all levels throughout the Trust and external agencies.
Please be aware that this role is not currently eligible for visa sponsorship. Applicants should be aware of the requirement to independently obtain ongoing right to work in the UK beyond the expiry of any temporary or time-limited permissions. Evidence of this will need to be shared with the HR Team to ensure our records remain up to date.
Main duties of the job
* To support the efficient and effective risk management service to all areas of the Trust
* To provide an effective administrative service as part of the risk and claims process and preparing disclosures in accordance with risk management procedures.
* To provide an effective administrative service as part of the other risk management processes as required.
* To assist with the management of Partner Agency incidents and investigations
* Operate the Trust's electronic risk management database and run information reports as required.
* To assist with the maintenance and housekeeping of the Risk Management paper and electronic records.
* Maintain up to date information in both electronic and hard copy records.
* Assist with the administration of inquests including the chasing of statements and the disclosure of medical records
* Taking phone calls and escalating appropriately
* Be able to work in line with Trust policies
About us
At DCHFT, we pride ourselves on the care we provide for our patients, and on the culture, we are creating for our staff. We work hard to create a fair, inclusive environment for our staff.
Our Mission is to work in partnership to provide high quality, compassionate services and to nurture an environment where people can be at their best. Our vision is healthier lives, empowered citizens, thriving communities.
We are a Trust that celebrates diversity, and we are committed to creating an inclusive environment for all employees. We welcome applications from people in all under-represented groups.
Details Date posted
10 July 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,625 to £25,674 a year Per Annum
Contract
Permanent
Working pattern
Full-time
Reference number
405-25-AC291RSO-A
Job locations
Dorset County Hospital
Williams Avenue
Dorchester
DT1 2JY
Job description Job responsibilities
To provide an effective administrative service as part of the claims process, preparing disclosures, dealing with letters before action and information in accordance with risk management procedures.
To provide an effective administrative service as part of the coroner process, gathering information in accordance with risk management procedures.
To assist with the validation of all incidents reported and escalate as required following Risk Management policies
To assist with the administration of Partner Agency incidents.
Act as a Risk Management Administrator for preparation of Investigations as required including the collation and presentation of detailed information and the preparation of papers for review meetings.
To take accurate minutes where necessary. These will then have to be added to the correct records on the electronic Risk Management system.
Operate the Trusts electronic risk management database.
To assist with the training of Trust staff in the use of the electronic risk management database.
To assist with the maintenance and housekeeping of the Risk Management paper and electronic records.
To answer the telephone within the office, any calls that cannot be dealt with should be escalated timely to the correct person, with a clear message being documented.
Maintenance and copying/scanning of medical records both physical notes and electronic.
Liaising and communicating with staff on all levels of the Trust.
Monitoring several email accounts to ensure they are dealt with promptly
Receiving visitors to the Risk office
Job description Job responsibilities
To provide an effective administrative service as part of the claims process, preparing disclosures, dealing with letters before action and information in accordance with risk management procedures.
To provide an effective administrative service as part of the coroner process, gathering information in accordance with risk management procedures.
To assist with the validation of all incidents reported and escalate as required following Risk Management policies
To assist with the administration of Partner Agency incidents.
Act as a Risk Management Administrator for preparation of Investigations as required including the collation and presentation of detailed information and the preparation of papers for review meetings.
To take accurate minutes where necessary. These will then have to be added to the correct records on the electronic Risk Management system.
Operate the Trusts electronic risk management database.
To assist with the training of Trust staff in the use of the electronic risk management database.
To assist with the maintenance and housekeeping of the Risk Management paper and electronic records.
To answer the telephone within the office, any calls that cannot be dealt with should be escalated timely to the correct person, with a clear message being documented.
Maintenance and copying/scanning of medical records both physical notes and electronic.
Liaising and communicating with staff on all levels of the Trust.
Monitoring several email accounts to ensure they are dealt with promptly
Receiving visitors to the Risk office
Person Specification Education and qualification Essential
* Educated to level 4 or equivalent experience
* Competent Microsoft office skills e.g. Excel
Experience Essential
* Experience of analysing complex data and presenting information
Desirable
* Knowledge of NHS Resolution claims management process
Skills and kowledge Essential
* Ability to work as part of a team
* Demonstrate an understanding of confidentiality
* Ability to manage multiple tasks, work to time frames and prioritise workload
Desirable
* Understanding of coronial processes
* Experience of using incident management systems
Person Specification Education and qualification Essential
* Educated to level 4 or equivalent experience
* Competent Microsoft office skills e.g. Excel
Experience Essential
* Experience of analysing complex data and presenting information
Desirable
* Knowledge of NHS Resolution claims management process
Skills and kowledge Essential
* Ability to work as part of a team
* Demonstrate an understanding of confidentiality
* Ability to manage multiple tasks, work to time frames and prioritise workload
Desirable
* Understanding of coronial processes
* Experience of using incident management systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name
Dorset County Hospital NHS Foundation Trust
Address
Dorset County Hospital
Williams Avenue
Dorchester
DT1 2JY
Employer's website
https://www.dchft.nhs.uk/working-for-us/ (Opens in a new tab)
Employer details Employer name
Dorset County Hospital NHS Foundation Trust
Address
Dorset County Hospital
Williams Avenue
Dorchester
DT1 2JY
Employer's website
https://www.dchft.nhs.uk/working-for-us/ (Opens in a new tab)
#J-18808-Ljbffr