This is a critical, delivery-focused role accountable for translating business demand into delivery-ready solutions, ensuring work is clearly defined, prioritised, and executed with pace.
The role exists to ensure the business has efficient, low-friction delivery pipelines, where unnecessary admin is reduced, meetings are minimised, and work flows cleanly from idea through to completion—while maintaining appropriate coordination, consistency, and clear communication of delivered features.
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Core Expectations
1. Own and Drive Solution Readiness
Act as the single accountable owner for solution shaping prior to delivery
Translate business demand into clear, structured, delivery-ready work
Define the most efficient and least complex approach with relevant teams
Ensure all work entering delivery is understood and actionable
This role ensures teams start with clarity, not rework or back-and-forth
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2. Own Backlog Quality, Structure & Flow
Maintain a high-quality, well-structured backlog
Ensure:
Tickets are clear, concise, and complete
No duplication or unnecessary detail
Work is prioritised and actionable
Drive consistency in backlog standards across squads
A cluttered or inconsistent backlog creates admin and confusion—it is actively managed and standardised
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3. Apply the Right Level of Definition (Avoid Over-Specification)
Define work to the appropriate level of detail based on complexity
In some cases, keep tickets succinct to allow engineer creativity and ownership
Agree the level of detail with the relevant delivery team
Avoid over-specification that slows delivery or limits better technical solutions
Clarity is required - but over-engineering requirements is avoided
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4. Eliminate Unnecessary Admin (Not All Admin)
Remove the need for:
Repeated clarification
Rework due to poor requirements
Duplicate data entry or tracking
Ensure essential admin is:
Lean
Value-adding
Consistent
Challenge unnecessary process or documentation
Admin is reduced and streamlined - not avoided where it adds value
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5. Reduce Meeting Dependency
Ensure work is clear enough to avoid unnecessary meetings
Replace meetings with:
Well-written tickets
Clear acceptance criteria
Structured updates
Engage in meetings where:
Decisions are required
Blockers need resolving
Coordination across squads where applicable
Meetings are for decisions and coordination—not clarification
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6. Own Prioritisation from a Delivery Perspective
• Prioritise work based on:
o Business impact
o Delivery feasibility
o Dependencies and sequencing
• Balance demand with team capacity
• Ensure focus on high-value work only
This role ensures effort is spent on what matters most
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7. Own the Flow of Work End-to-End
Own work from idea through to delivery completion
Ensure:
Work progresses without delay
Dependencies are managed
Blockers are removed quickly
Coordinate across squads where required to maintain flow
Nothing should stall, drift, or break across team boundaries
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8. Drive Delivery with Pace & Control
Maintain momentum across all delivery activity
Ensure:
Weekly progress is visible
Delivery commitments are met
Risks are addressed early
Follow through until delivery is complete
This role drives outcomes, not process for process' sake
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9. Track Outcomes & Support Value Realisation
Track delivery outcomes post-release
Work with:
IT Business Partner
Change Manager
Ensure solutions:
Are used effectively
Deliver expected value
Delivery is not complete until value is realised
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10. Communicate Delivered Features Effectively
When necessary, support communication of features to relevant stakeholders
Ensure communication is:
Clear
Concise
Targeted
Avoid over-communication or unnecessary forums
Communication is purposeful and outcome-focused
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11. Drive Continuous Improvement
Identify opportunities to:
Simplify processes
Remove inefficiencies
Reduce admin and friction
Gather feedback and feed improvements into the backlog
Every iteration should reduce effort and improve flow
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12. Leverage AI to Enhance Capability
Use AI to:
Improve requirement quality
Speed up documentation and structuring
Reduce manual effort
Embed AI into day-to-day workflow where it adds value
AI is used to increase quality and efficiency - not replace thinking
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13. Consistency & Work Ethic
Operate as a one-team member of the delivery function
Set the standard for:
Quality of work
Clarity of tickets
Efficiency of delivery
Punctuality, following process and communication
Demonstrate:
Strong ownership
Attention to detail
Consistency in approach
Drive alignment across squads
This role sets the bar - not follows it
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Simple Expectation Statement
Define work clearly at the right level, reduce unnecessary admin and meetings, enable engineer ownership, and drive delivery flow with consistency, and smart use of AI.
Why Sytner?
Sytner Group are delighted to provide an industry-leading benefits package.
We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
Enhanced Holiday Entitlement – 33 days inc. bank holidays
Industry-leading Maternity, Paternity and Adoption Pay
Career Development
Recognition of Long Service every 5 years
Discounted Car Schemes
High Street Discounts
Discounted Gym memberships
Cycle to work scheme
One day a year paid voluntary / community work
At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.
As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please