We are looking for a capable and flexible Support Officer to join the Fire & Emergency Preparedness team at Birmingham Airport. Reporting to the Head of Fire & Emergency Planning (HoFEP), this role provides vital administrative and clerical support across the department, helping to ensure the smooth running of operations, emergency planning, and business continuity activities. This is a varied and engaging role for an organised, energetic individual who thrives in a busy team environment.
The role is based at the Fire Station and primarily office-based, with some flexibility in hours across Monday to Friday (07:00–17:00). You will support departmental meetings, training coordination, stakeholder communications, and operational preparedness activities, making a real contribution to the efficiency and success of the RFFS and Emergency Preparedness team.
Key Responsibilities
1. Provide general administrative support to HoFEP, Duty RFFS Station Manager, Business Continuity Manager, and Emergency Planning Officer
2. Manage calendars, schedule meetings, and coordinate appointments
3. Prepare and edit documents, reports, presentations, and departmental communications
4. Process purchase orders, invoices, receipts, and expenses
5. Update and maintain databases, records, and visitor pass systems
6. Support coordination of meetings, training courses, and emergency preparedness exercises, including minute-taking
Key Requirements / Experience
7. Previous experience in an administrative or support role
8. Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook, Teams)
9. Excellent verbal and written communication skills with discretion in handling sensitive information
10. Strong organisational, prioritisation, and time management skills
11. Proactive, flexible, and able to work independently or as part of a team
12. Full driving licence and own vehicle, plus ability to undergo a clear CRC check