Are you passionate about delivering exceptional IT support and working in a dynamic and creative environment? We’re looking for a proactive and customer-focused IT and AV Support Technician to join a busy internal IT and AV team within a high-profile organisation in London.
This role offers an exciting opportunity to work hands-on with a range of technologies, supporting both day-to-day operations and a variety of events and projects. You’ll be helping maintain reliable and effective IT services while playing a key part in AV support for events, presentations, and exhibitions.
Key Responsibilities IT Support
Provide 1st and 2nd line IT support via helpdesk, in person, and self-help channels.
Support Windows and Apple desktops, MS Office Suite, and internal business systems.
Administer user accounts (joiners, movers, leavers) in Active Directory and Office 365.
Manage devices using tools such as JAMF, Endpoint, Teams, Aerohive, and FortiGate.
Deliver IT inductions for new starters and set up equipment.
Liaise with external vendors for hardware and software support.
Maintain technical documentation and help guides.
Support major incident response as required.
AV Support
Assist with t...