Are you a skilled Collections Specialist looking to rise to a new challenge?
Pepper Advantage is one of the leading loan servicing companies in the UK, and we are currently recruiting for Arrears Specialists to join our dynamic and growing team in Skipton, North Yorkshire.
We are looking for candidates with outstanding customer service skills to deal with the servicing of mortgages throughout the complete cycle, delivering workout solutions to customers experiencing payment difficulties, and managing the delivery of the litigation process via liaison with the appointed solicitors.
This is a hybrid role, with the expectation of three days per week office attendance following a period of office-based training.
As a Collections Specialist, your key responsibilities will include:
Delivering accurate and timely processing of mortgage administration activities
Monitoring agreed workout strategies to ensure they are complied with, and taking further action in accordance with the Special Servicing Manual where appropriate
Prior exposure to operational loans, preferably in a mortgage context
Collections experience
Experience within the Financial Services Industry
Strong English verbal and written communication skills
A good understanding of regulatory requirements and the impact these have on the business
Hybrid working
~ Free on-site parking
~ Private medical insurance
~ Salary Sacrifice Pension matched up to 8%
~25 days holiday per year + bank holidays
~ EAP
~ Life Assurance
With offices in London and the North of England, Pepper Advantage UK employs over 360 people and has approximately US$25 billion in assets under management. Key sectors include commercial and residential mortgages, including prime, near-prime and non-conforming, and SME loans.