Overview
We are a fast‑growing startup building a next‑generation online marketplace platform. We are looking for a highly organized, resourceful, and process‑driven Operations Specialist to support daily business operations, drive workflow efficiency, and ensure a smooth experience for both sellers and buyers on our portal.
This role suits someone who thrives in a dynamic environment, enjoys solving problems, and is excited about contributing to the foundational operations of a scaling startup.
Key Responsibilities
Marketplace Operations
* Monitor daily marketplace activities, including order flows, vendor onboarding, product/service listings, and fulfilment processes.
* Ensure adherence to operational policies, quality standards, and service-level agreements (SLAs).
* Identify bottlenecks or operational gaps and propose process improvements.
* Support fraud checks, compliance validation, and marketplace integrity efforts.
Vendor & Customer Support
* Serve as an operational point-of-contact for vendors and customers.
* Troubleshoot issues related to payments, orders, listings, account setup, and platform navigation.
* Coordinate with internal teams (tech, product, finance, marketing) to resolve issues quickly.
Data & Reporting
* Track operational metrics such as order success rate, vendor performance, fulfilment times, and customer satisfaction.
* Prepare weekly/monthly reports with insights and improvement suggestions.
* Support data cleanliness across listings, user accounts, and transactions.
Process & SOP Development
* Create, update, and maintain Standard Operating Procedures (SOPs).
* Work with leadership to operationalize new features, policies, and workflows as the marketplace evolves.
* Participate in testing operational features before rollout.
Cross‑Functional Coordination
* Collaborate with Product and Tech teams to escalated bugs and contribute to UX improvements.
* Work with Finance on payment reconciliation, vendor payouts, and invoicing issues.
* Support Marketing/BD teams during campaigns, onboarding drives, or marketplace promotions.
Requirements
Must‑have
* 1–3 years’ experience in operations, e‑commerce, marketplace, event management or startup environments (or equivalent hands‑on experience).
* A-Levels or Polytechnic Diploma preferred.
* Commitment to work diligently and independently
* Remote working is expected 75% of time
* High percentage of work is conducted over weekends and/or public holidays
* Strong analytical and problem‑solving skills.
* Excellent communication skills and stakeholder management.
* Proficiency with spreadsheets and basic analytics tools (Excel/Sheets, dashboards).
* Ability to work independently and manage multiple tasks simultaneously.
* Ability to adapt to a very dynamic and fluid environment.
* Be prepared to operate in an unstructured and unpredictable environment.
* High attention to detail and a strong sense of ownership.
Good‑to‑have
* Experience in marketplace platforms (e.g., e‑commerce, services platforms, booking portals).
* Familiarity with CRM, ticketing systems, CMS tools, or no‑code platforms.
* Startup experience, comfort with fast iteration, and ambiguity.
* Basic understanding of UX flows and product feedback loops.
What We Offer
* Opportunity to be part of the early core team of a rapidly scaling startup.
* Close collaboration with founders and cross‑functional leaders.
* Exposure to multiple aspects of marketplace operations and growth.
* Flexible, growth‑oriented culture with room for progression.
#J-18808-Ljbffr