Customer service executive

Customer Service Executive - Financial Services


Location: Sussex Office
Contract: Full-Time, Permanent, Flexible Hybrid Working
Salary: £25,000 - £29,000 (DOE) + Benefits

Are you passionate about delivering outstanding customer experiences? Our client, a leading financial services provider in West Sussex, is expanding and looking for a Customer Service Executive to join their dynamic team. This is an excellent opportunity for someone with strong customer support skills and a proactive approach to problem-solving.



What You'll Do

* Be the first point of contact for customers and members.
* Manage enquiries across multiple channels (phone, email, live chat).
* Work closely with internal teams to resolve complex queries.
* Contribute ideas for process improvements to enhance service delivery.
* Build knowledge of financial products, compliance, and best practices.


What We're Looking For

1. Previous experience in customer service, contact centre, or client support.
2. Financial services, banking, or insurance experience is a plus (not essential).
3. Excellent communication skills - both written and verbal.
4. Ability to stay calm under pressure and maintain attention to detail.
5. Strong problem-solving skills and a genuine desire to help customers.