Your role in a nutshell
As an aspirational leader, with enthusiasm for our brand and a strong connection to our purpose, you’ll support the Store Management team in driving the store & your team mates to deliver retail excellence, strong sales results & an engaging customer experience.
More about the role
1. Handle customer concerns efficiently & effectively, sharing feedback with Store Management team as needed
2. Problem solves effectively & proactively as much as possible using available resources
3. Creatively support upkeep of store lay-out & visual merchandising, inventory management & other store operations as needed.
4. Communicate effectively & act as a flexible & responsible role model to your team
5. Interest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products.
6. Working with the Store Management team to:
o Shape a customer focused store experience by coaching Customer Consultants to drive customer engagement through our products, campaigns & activism, bringing our brand to life
o Ensure development of customer loyalty to further build The Body Shop brand
o Meet sales & performance targets
o Identify & attract high potential candidates & develop current team members to succeed in their goals, support training & onboarding of new Customer Consultants
What we look for
7. Experience in a customer facing role and a genuine passion for beauty & the retail industry
8. Ability to communicate & listen effectively & demonstrate operational skills
9. Strong interpersonal skills to build rapport with customers & provide appropriate solutions to customer needs
10. A positive mindset with the willingness to continuously develop yourself
11. Ability to multitask, manage time & work flexible hours
12. Ability to work independently with minimal direction
What we offer
13. Comprehensive onboarding in your new position
14. Training hours for you & your team as needed
15. A 50% staff discount on regular product & 30% on Gifts
16. Freebies - when we launch new products, we want our Teams to be the first to fall in love with them
17. Paid volunteer days - so you can spend time with the causes that matter to you
18. Ability to make connections with Community Partners to drive local activism
19. (UN) Uniform- We don’t believe in uniformity. We’ll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good
20. Ability to offer a real living wage to your Customer Consultants
21. Opportunities to grow within the Brand
22. Encouragement & support to be exactly who you are – employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network
Talent Drivers
Collaborative SkillsPurposePersonal ConductLeadershipCommerciality