Team Leader (Tour Operator)
Join this leading tour operator dedicated to crafting unforgettable expeditions around the world. They specialise in curating exceptional travel experiences and have a small team of Travel Consultants who need a Team Leader to report into the MD.
Team Leader - What will I be doing?
1. As a Team Leader you'll play a pivotal role in driving sales excellence while fostering a culture of collaboration and continuous improvement within the sales team. This role is a perfect blend of sales leadership and team management, where the individual will spend 70% of their time actively engaging in sales activities with customers and approximately 30% managing and mentoring the team to achieve outstanding results.
2. Lead by example by actively engaging in sales activities, achieving personal and team sales targets.
3. Develop and implement effective sales strategies to drive business growth and maximize revenue.
4. Provide guidance, support, and mentorship to team members to enhance their sales skills and performance.
5. Establish and monitor key performance indicators (KPIs) to track individual and team performance, identifying areas for improvement and implementing corrective actions as needed.
6. Develop and implement standardised processes to streamline operations and ensure consistency in service delivery.
7. Foster a positive and collaborative team environment, pr...