Lead Customer Service Representative
At the heart of our store, we need a leader to help us deliver exceptional customer service and drive sales. As a Lead Customer Service Representative, you will be responsible for coaching and supervising our team members, deputising for the Store Manager when needed, and delivering great customer experiences. Your task will include ensuring the store remains safe, legal, and fully operational, managing diligence checks, and implementing new products and services. You will work closely with your team to foster an inclusive culture where everyone's voice is valued and respected.
About the Role:
* Friendly and thoughtful service – giving friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations.
* Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected.
* Make sure that the store remains safe, legal, and fully operational.
* Manage diligence checks and stock accuracy to make shopping a great experience for our customers.
* Support your store manager by deputising when they're not working and delivering a variety of HR processes.
* Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback.
What We Offer:
* A competitive salary and benefits package.
* A range of development opportunities to enhance your leadership skills.
* The chance to work with a dynamic team in a fast-paced environment.
* A fun and supportive work environment.
Requirements:
* A genuine care for the needs of customers and members.
* The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor.
* Great people skills, with the ability to build positive relationships with customers and colleagues.
* Strong organisational and problem-solving skills.
* A desire to learn, grow and develop your leadership skills.
About Us:
We are committed to building diverse teams and welcome applications from everyone. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.