Overview
We are seeking a Printer Support Engineer to provide onsite technical support and onboarding services across 12 constituency sites for the Northern Ireland Assembly. The role will focus on the setup, registration, and troubleshooting of HP multifunction devices (MFDs), ensuring printers are successfully onboarded to the HP Device Control Centre (DCC) using the HP MPS Printer Onboarding Tool.
Key Responsibilities
* Travel across 12 constituency sites in Northern Ireland to provide onsite printer setup and support.
* Configure and onboard HP printers using the HP MPS Printer Onboarding Tool (HPCC/DCC).
* Register devices to HP Cloud services, enabling consumables tracking and reporting.
* Connect devices to customer networks (via wireless or wired options) and ensure successful communication with the onboarding tool.
* Enable and troubleshoot HP Web Services and SNMP v3 configurations as part of onboarding.
* Liaise with stakeholders to complete onboarding steps where elevated access is restricted.
* Follow standard operating procedures and accurately log work completed.
* Escalate complex issues to HP support teams when required.
Required Skills & Experience
* Previous experience supporting or deploying HP printers/MFDs.
* Hands-on experience with device onboarding tools, imaging, or configuration utilities (HP MPS Printer Onboarding Tool preferred).
* Strong knowledge of network connectivity troubleshooting (DNS, DHCP, VPN, TCP/IP).
* Familiarity with Active Directory environments and printer queue mapping is desirable.
* Excellent communication and problem-solving skills.
* Willingness to travel across multiple sites in Northern Ireland.
* Ability to work independently onsite with minimal supervision.
Additional Information
* This role requires full mobility across Northern Ireland, with travel expenses covered.
* Training and documentation on onboarding procedures will be provided.
* There is a possibility it may not operate as a full-time role and could instead be based around scheduled site visits as required.
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