We a new requirement for a Housing Lettings Manager to work on a temporary basis starting 29th April. This is a temporary position initially for 3 months with potential to be extended paying £26.56 ph PAYE / £33.07 ph Umbrella rate. Job Purpose The primary aim of the Lettings Manager is to manage the lettings' function, ensuring compliance with policies, procedures & legislation, in delivering an effective empty property management service. Support staff to provide a comprehensive customer focused lettings service and take ownership of monitoring performance in relation to empty properties, service development and improvement. Duties Minimize revenue lost by the organization in respect of empty properties, by working closely with colleagues across the business to continually review and refine the management of empty properties. Ensure that the lettings process is effective and efficient by managing the interface between the Voids, Allocations and Neighborhoods Teams Ensure that void turnaround targets are met. Minimize number of days between period when properties become ready to let and letting them. Oversee and take part in arranging viewings and sign ups to minimize delays to ensure these are booked promptly according to agreed KPIs and SLAs. Ensure void status data is accurate and that this is reconciled on One Housing and CRM in a timely manner and all entries are correct and input at each stage of the process. To work with the Allocations team to support corporate objectives i.e., completion of CORE returns and identifying best practice. Work proactively with the Hostels Manager to ensure opportunities for move on accommodation are identified. Work proactively with Temporary Accommodation teams in ensuring properties are carried out to required standard and let promptly. Manage and arrange decants so that residents have certainty on when they can safely return to their homes. Identify Voids suitable for decants or transfers as per agreed protocol. Ensure that lettings packs are up to date and contain relevant local information. Undertake spot checks on empty properties to ensure that a high lettable standard is consistently achieved. Manage and oversee lettings' process of New Built developments and collaborate with relevant teams to achieve prompt letting and high customer satisfaction Measure, manage and improve performance against corporate targets and service standards in order to ensure compliance with policy and procedure. To ensure continuous development of the team through on-going coaching, support and the identification of personal development needs in regular performance & objective reviews. Proactively review working practices & procedures on a regular basis to ensure continued service improvement and development. Oversee and manage Council's Carpet Scheme to ensure correct protocol is followed and all enquiries are dealt with in a timely manner. Identifying and developing new policies and procedures to ensure their continued relevance and compliance with legislative and regulatory requirements. Be proactive in monitoring customer satisfaction, and take responsibility to ensure continued awareness of current best practice, to ensure the delivery of a quality service Qualifications Essential : Minimum of 2 A Level passes and 5 GCSE passes (or equivalent) including English and Maths (A-C grades) Desirable: Membership of Chartered Institute of Housing Skills, Experience and Attitude Essential: Proven experience within a customer service environment working for a Housing provider, in a capacity which involved face-to-face interaction with customers, resolving difficult issues and with supervisory or management responsibility. Understanding of the role and scope of Social Housing providers, and access to these services. Comprehensive knowledge of housing law in relation to access to social housing and tenancy law. Proven track record of service redesign and improvement Highly Desirable: Previous experience of managing a lettings function Previous experience of working in a local authority and understanding of operating in a political environment