OVERALL SUMMARY At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life. Join Close Brothers Invoice Finance Team where your role as the Credit Controller would be to proactively pursue the collection of overdue debt maintaining a debt turn within required standards on a portfolio of c.30 clients / c.1000 customers, being able to identify when pursuing legal action may be necessary. Our ideal candidate will possess great interpersonal skills and will always aim to deliver positive customer experiences while maintaining commercial focus during every customer interaction. RESPONSIBILITIES Competent handling of collections on a portfolio of around 1,000 live customers Achieving collection targets on Action lists set as part of the review objectives. Collection methods include phone and high volumes of email correspondence. Providing excellent customer service and building good relationships with clients Accurate maintenance of client/customer narrative, ensuring all calls made and received are logged each time. Portfolios are monitored monthly, and concerns highlighted where appropriate. Regular review of 90 day debt, monthly review of 60 accounts with BDP in placed and reported to Credit Control manager. Minimising of bad debt levels, ensuring that appropriate collection action is taken using CC tools initially, and passing to Specialist Collections SME in a timely manner where appropriate. Maintaining the debt turn target of individual clients, your portfolio and the teams targeted debt turn for the monthly board reports. Competent handling of complaints, ensuring good outcomes and lessons learnt. Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required Ensure prompt reporting to line management and Client Managers where issues of concern arise. Monitoring and promptly amending/removing funding and BDP limits in line with the standard operating procedures set out. Dealing with customer queries as appropriate. Ensuring all refund paperwork is completed accurately and the appropriate standard operating procedure has been followed to ensure safe return of funds. Performing any other duties as requested by your line manager. WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE: Credit control experience. Excellent communication skills both written and over the phone Ability to work under pressure dealing with high volumes of emails. Good PC skills – especially proficient in Microsoft outlook and excel. Great interpersonal skills, able to communicate effectively with stakeholder and customers Process driven with a desire to improve/understand processes and customer experience. IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE: Invoice Finance industry experience/ qualification An understanding of the litigation process relating to the insolvency and traditional recovery routes. A qualification / experience in customer services We are an inclusive organisation and committed to ensuring our recruitment process is as accessible as possible to everyone. We will make adjustments for people who have a disability or long-term condition. If you need the job description or application form in an alternative format or would like to discuss the recruitment process with us, please email us at or request a call back. ABOUT US Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250. To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/careers To find out more about life at Close Brothers:https://www.closebrothers.com/life-close-brothers374017299-899295541 To find out more about our benefits:https://www.closebrothers.com/employee-benefits To find out more about our commitment to creating an inclusive environment:Our Responsibility - Diversity and inclusion ¦ Close Brothers Group LI-TW1 LI-Onsite LI-CBIF