Job Description
We are seeking an experienced ServiceNow Solution Architect to join a client delivery team, working closely with stakeholders as part of a ServiceNow programme. This role will play a key part in supporting the rollout of ServiceNow Now Assist, shaping architecture and ensuring high-quality, scalable platform delivery.You will act as a subject matter expert, translating business requirements into robust, deliverable ServiceNow solutions while providing technical leadership across design, delivery, and governance.Role & ResponsibilitiesAs a ServiceNow Solution Architect, you will be responsible for designing and delivering solutions that meet both business and technical requirements. You will work across teams, contribute to key architectural decisions, and provide leadership within the delivery team.ServiceNow Architecture & DesignTranslate business requirements into high-quality ServiceNow solutionsAct as a subject matter expert across the ServiceNow platformLead design sessions and contribute to sprint and project planningTake ownership of technical requirements and components related to HAM & SAM build and implementationProduce and maintain High-Level Design (HLD) documentationHardware & Software Asset Management (HAM / SAM)Act as SME for ServiceNow Hardware Asset Management (HAM) and Software Asset Management (SAM)Lead architectural decisions relating to asset lifecycle, compliance, and optimisationTechnical Governance & Platform HealthProvide oversight of technical governance across the ServiceNow platformEnforce coding standards and best practices across delivery teamsProve technical solutions and contribute to platform health management, performance, and maintainabilityDelivery Leadership & Issue ManagementAct as an escalation point for technical issues and development blockersSupport technical triage of major incidents where requiredProactively identify, document, and log improvement opportunities for the businessCollaboration & Stakeholder EngagementEngage with business and technical stakeholders across the organisationContribute to cross-team and architectural decision-makingSupport strong alignment between architecture, delivery, and operational teamsRequired Skills & ExperienceExpert proficiency in ServiceNow, with demonstrated Solution Architecture experienceStrong hands-on experience with HAM and SAM within ServiceNowProven ability to translate business requirements into scalable technical solutionsExperience defining and enforcing technical governance and standardsStrong documentation skills, including high-level design artefactsProven leadership within agile delivery environmentsExcellent communication and stakeholder management skillsDesirable ExperienceExperience supporting or implementing ServiceNow Now AssistExperience working within large, complex enterprise environmentsBackground in multi-team or multi-supplier delivery modelsTPBN1_UKTJ