Missions
Louis Vuitton is seeking a client focused professional with an expertise in Men Ready-To-Wear (MRTW) within our London network.
As an Expert Client Advisor, you will be passionate about the Brand, the category you are an Expert in, and the DNA of Louis Vuitton. You will have a high level of story-telling and excellent communication skills and be a sales leader in your area of expertise, consistently remaining the Top Seller in your category. Candidates must have experience cultivating trusting relationships with clients and demonstrate impeccable product knowledge in their chosen field and maintain a highly analytical and commercial ability.
Profil
DUTIES & RESPONSIBILITIES
Be an Exceptional Client Advisor & Technical Expert
Achieve individual and team objectives and be accountable for the sales results of your category
Lead by example by consistently remaining the Top Seller in your category
You will possess and maintain a strong, in-depth, and highly technical expertise of your product category which you will use to drive the category performance
Welcome every Client and enhance their experience, setting the example of the best Client experience
Provide expertise and comprehensive advice on your product category to Clients (whether style related or technical), supporting team members when they have Clients requiring more detailed information.
Be a strong style advisor for your Client (e.g. fashion conscious) assess the Client's style and match with product recommendations
Be the ambassador and role model for your category, demonstrating an active, genuine passion and strong enthusiasm
Drive Commercial Performance of the Category In-Store
In store, you will analyze and drive your product category forward, all the while being aware of individual and store targets and KPI's each month
Be a partner to the Manager in charge of your category; provide the Head Office with feedback (product performance, quality, Client related information, local market, competitors, trends, missing opportunities...)
Create and implement specific action plans to pro-actively drive the business and maximize product performance, leveraging visual merchandising, clienteling, training, and team animations
Nurture a thorough knowledge of the competition through monthly competitor shops and remaining informed of industry developments
Support & Train the Store Team on the Category
Be a partner to the learning Manager to develop selling skills and product knowledge in the store
You will use your product expertise to communicate and inspire the team on corporate strategy and relevant business information (animate morning briefings, trainings).
By reviewing product performance, you will meet 1:1 with Client Advisors to coach and develop bespoke action plans relating to your category and provide feedback on individual performance to Managers.
You will observe the team during the selling ceremony and partner with them to introduce your product category and spot high potential clients.
Client Development
Develop and implement clienteling strategies and action plans for your category.
Spend time spotting high potential clients on the floor, developing event ideas focusing on your category, reviewing client lists (sleepers, etc) and growing the client base for your specific metier.
Demonstrate leadership in terms of clienteling: know and develop Clients for the category with a focus on local Clients
Lead by example in the management of your own portfolio of Clients, demonstrating best in class clienteling actions
Closely follow existing Clients, proactively recruit new Clients, leveraging the different clienteling tools to engage and build long term Client relationship; manage a wide portfolio of potential Clients
Informations complémentaires
Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture focused on meaningful strategies aimed at creating an inclusive workforce.
In addition to a generous benefits package, unparalleled career development opportunities, both locally & globally, as an employee at Louis Vuitton, you can expect to be provided with industry leading training which will offer you an in-depth insight into the luxury and retail environment.
Recevoir par email
Référence LVM28811
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