Senior Business Rate and BID Officer Merseyside, Liverpool Contract £34.34 per hour PAYE or £45.00 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced is looking for a Senior Business Rate and BID Officer 1 day a week in the office This is one of many roles we are recruiting for please visit our website colbernlimited co uk Provide clear and inspiring leadership to the Business Rate and BID Team To deliver first class service to all Businesses and the BID company. Taking an active and leading role in the management of the service and support efforts to bring about continuous improvement across the service. Lead on the administration of the BID Levy including monthly reporting and attending liaison meetings Support the annual billing process for Business Rates Support Senior Managers in the management, supervision and operational service delivery. Ensure all processes and procedures are set to maximise income to the council. To contribute to the process of continually improving customer access, quality, cost effective services and promotes a positive image of the City Council. Ensure performance is monitored, agreed standards achieved and maintained and quality standards met or exceeded. To effectively use relevant ICT systems and assist in the creation, development and maintenance of records, files and statistical information. Take steps to ensure Billing and Collection of Council Tax is safeguarded and fraud is prevented and detected wherever possible. Work co-operatively with investigators, other staff and other organisations to tackle fraud and other fraud, maintain standards of integrity as laid down in the Code of Conduct and Personal Standards of Behaviour. To assist with the development and maintenance of procedures and codes of working practice to form part of a comprehensive quality approach to service delivery. Take all necessary steps to ensure that the provision of Data Protection Act and related legislation are observed to protect the dignity and rights of the individual. Be responsible for ensuring that all duties and responsibilities comply with all statutory requirements and with policy and procedure. Undertake, wherever required other responsibilities and duties where this is commensurate with the grade of the post. This may entail working from other locations. Ensure that appropriate arrangements are in place to provide for a positive work/life balance both in terms of personal workload and that of direct reports. IRRV Full Professional Qualification Management Qualification Experience Essential Experience of administering a Business Rates and/or Council Tax Billing and Collection Function in a large Council Knowledge of Business Rate, BID, Council Tax and other legislation pertaining to the role Direct experience of managing and supervising staff at a senior level, including performance and productivity monitoring, training and negotiating skills. Experience of delivering training. Experience of monitoring and developing internal controls. Experience of working with external and internal organisations to achieve effective service delivery. Experience of directly contributing to the formulation, development and implementation of policy and practice. Experience of reporting to committees, boards, steering groups etc. Knowledge and understanding of city council services. Skills/Abilities Essential Ability to make decisions relating to the administration of Council Tax. Ability to communicate orally and in writing with a wide range of people. Ability to implement and manage change. Ability to motivate and manage staff to achieve results whilst promoting and sustaining good working relationships. Ability to produce and present clear procedural guidelines and reviews of every aspect of the service as required. Ability to provide leadership. Ability to produce accurate and timely management, financial and statistical information as required. Commitment Essential Practising and promoting equality of opportunity and non-discriminatory practices. Providing a quality service to meet customer needs. Desirable An understanding of and a personal commitment to the Vision and Values of Liverpool City Council Other Essential This post is subject to a Disclosure and Barring Service (DBS) at the appropriate level PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer