Job responsibilities Collect the box of prescription requests each morning for the pharmacy team to process Commence the processing of straight forward prescriptions for authorisation Action incoming emergency supply e-mails as appropriate Support the pharmacy technician with more complex requests taking action as directed by the technician or pharmacist Safeguard strict adherence to patient confidentiality at all times To work in accordance with the practice prescribing policy at all times To undertake the regular running of regular safety audits on behalf of the pharmacist to identify at-risk patients, those outstanding medication reviews and those who require regular monitoring Ensure corrective action is taken to reduce errors by discussing the query results with the practice pharmacist and pharmacy technician To use the QOF box to support the proactive medication review process and ensure that the relevant action is taken to prepare for the medication review date Understand the annual Prescribing Quality Scheme (CEPP) work plan to ensure you can support the planned achievements, improvements and cost savings To participate in the repeat prescription process set up in practice to ensure patients are contacted and / or their repeat prescriptions are processed, as required and appropriate Answer the telephone promptly and politely to both patients and the clinical team on behalf of the pharmacy team To ensure alerts are placed on patients notes relating to any prescribing issue including those where it has been agreed that they can order by telephone (agreement with practice / reception manager and GP only) To ensure all cancelled prescriptions are correctly audited on the GP system and destroyed accordingly In partnership with the pharmacy technician, liaise with pharmacies and care homes to ensure that the correct medications are processed in a timely manner To generate repeat prescription requests received via letter, Email, or repeat prescription form (except CDs and non-acute) To generate patient requests for prescription items not on their list by sending a task to the Doctor To ensure correct protocols are followed by reception with regard ordering and tracking of controlled drug requests by producing the sign out sheets for attachment with the printed prescription (non EPS only) To remove printed prescriptions from printer and assign to relevant prescriber if pharmacist not available to sign To ensure prescriptions are processed in a timely fashion ensuring that there are no delays which would adversely impact on the GP or pharmacist workload To sort and file prescriptions ready for collection when returned to reception Undertake all other delegated tasks given by the pharmacist and / or pharmacy technician