Overview
Key Account Manager
Maidenhead
£40,000 - £47,000
Full-time, Permanent
Are you an experienced Key Account Manager with a passion for delivering exceptional customer service in a technical environment? As a Key Account Manager, you'll be the primary operational contact for a portfolio of key customers, ensuring seamless communication, order alignment, and contract execution. You\'ll act as the voice of the customer, driving performance, resolving issues, and supporting business growth.
Responsibilities
* Manage customer accounts, ensuring timely order acknowledgements and alignment with internal systems.
* Lead order book reviews, forecast management, and CRM opportunity tracking.
* Collaborate with cross-functional teams (Sales, Supply Chain, Engineering) to meet delivery and performance targets.
* Coordinate and issue accurate customer quotes, ensuring compliance and feasibility.
* Drive customer performance reviews, KPIs, and continuous improvement initiatives.
* Support customer visits, contract reviews, and financial pipeline planning.
Qualifications
* Proven experience in a customer-facing role, within a manufacturing environment.
* Strong understanding of ERP, CRM, and MRP systems.
* Excellent communication, problem-solving, and stakeholder management skills.
* High attention to detail, numeracy, and commercial awareness.
* An understanding of overseas government contracts
If this opportunity as a Key Account Manager appeals to you, please don\'t hesitate to apply and reach out to Jemma at Orion Reading
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