Call Centre Agent, Hull HU1 3HA, a short walk from Hull Interchange.
Wescot Credit Services is looking for Call Centre Agents to join our BFI Team starting 29th September 2025. We seek team players who share our enthusiasm, work ethic, and commitment to 5-star customer service.
As a Call Centre Agent at Wescot, you will:
1. Handle inbound and outbound calls, identify patterns, and recognize potentially vulnerable customers.
2. Use active listening and questioning techniques to support customers on their journey to financial health.
3. Have empathy and resilience, be comfortable discussing difficult topics, and deliver challenging news with care.
You will start with a 4-week training program where you'll learn about vulnerability, support needs, signposting, regulation, system usage, and effective questioning to achieve the right outcomes for customers and the business. This training will be held at our Hull office, Monday – Friday: 8.30am – 4.30pm.
After training, you'll transition to our weekly shift patterns, with options for a 35, 37.5, or 40-hour contract. Our operating hours are Monday – Friday, 8am – 8pm, and Saturdays, 8am - 4pm. You'll work on a rotational shift pattern, working 1 in 3 Saturdays, with a day off during the week prior to your Saturday shift.
Your package includes:
* Salary from £25,396 (based on 40 hrs/week), increasing with experience.
* 31 days holiday (pro-rata), including all bank holidays.
* Discounts and cashback at hundreds of high-street shops.
* Fun incentives such as seasonal parties, team breakfasts, pizza days, and games.
* Hybrid working once fully trained, allowing a blend of office and home working for better work-life balance.
We also support our local community through educational initiatives about money and debt in local primary schools.
If you want to be part of a company committed to our 2025 mission and beyond, please apply and start your next chapter with us!
See what your future colleagues say: https://youtu.be/fM3-_4cqZdA?si=JtQgVJNc2KGROvZf
Wescot Credit Services works with major UK banks, credit card providers, energy, telecoms, and others to recover debts owed by customers.
We are proud to be Great Place to Work-Certified in multiple countries as part of Encore Capital Group.
Diversity and inclusion are core to us. We value diverse talent and encourage everyone to be themselves at work.
Note: Candidates will undergo basic credit and criminal background checks. We cannot proceed with applications where CCJ, IVA, or Bankruptcy appears, or if the candidate lacks full right to work in the UK.
Location: HULL
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