Job Details
An exciting opportunity has arisen within Housing Services to join a team of dedicated Universal Credit officers.
You will provide support and advice to Fife Council tenants who are in the process of or have recently completed their application for Universal Credit, ensuring Housing Costs are in payment to prevent rent arrears and promote tenancy sustainment. This is a Fife-wide post, and the ability to travel within Fife is essential.
As a Revenues Officer (Universal Credit Specialist), responsibilities include;
1. Supporting new claimants at tenancy sign up, working through the initial processes. Ensuring immediate contact with claimants when verifying portal, ensuring all relevant data is in place to maximise income,. Alternative Payment Arrangement/Direct Payment in place to allow hand over to HMO’s/RO’s in line with debt processes.
2. Supporting the area Housing Management Officer’s and Revenue Officer’s with complex Universal Credit queries and escalations
3. Establishing the source of Universal Credit issues and looking at solutions to help claimants, putting training in place to upskill all Housing Management Officer’s and Revenue Officer’s
4. Building close working relationships with the DWP and working jointly with the Welfare Support Assistants
Before confirming appointment, you will be required to obtain a Basic Disclosure through Disclosure Scotland
The Person
If you meet the essential criteria outlined below, we’d like to hear from you:
Educated to SCQF level 6 which includes Highers or SVQ level 3 or equivalent in a financial/customer service background
Moderate experience in a financial/customer service area, dealing with customers by phone,
face to face and correspondence
Ability to interpret and understand and advise customers on relevant policy, procedures, regulations and legislation mainly relating to Universal Credit
Experience of maximising income and assessing income with a financial local authority
To work confidently with a range of customers both internal and external
Experience of dealing with and resolving customer queries and complaints
Ability to monitor, interpret and understand workflow and performance related targets
Ability to manage own workload and prioritise cases
Ability to work under pressure and deliver to deadline