Job Role: 1st Line Network Support Engineer
Location: Manchester (Hybrid)
Salary: Up to £30,000, plus an excellent benefits package
The Opportunity for You
If you're early in your networking career and want to join a service provider where you'll get real exposure to live networks rather than just logging tickets, this could be a good step.
The business is growing and continuing to invest in its network capability. They're expanding their national fibre rollout, building on an existing owned dark fibre and fixed wireless estate, and improving how the network is monitored, supported and communicated to customers. There's a strong focus on reliability, visibility and automation, alongside delivering a consistently high level of service.
They're growing the network team due to demand and are looking for people who are keen to learn, take responsibility, and build a career in networking.
The Role
As a 1st Line Network Support Engineer, you'll be the first point of contact for customers and partners when issues arise, playing a key role in keeping services running smoothly and customers informed.
* Handle inbound faults, queries and service requests, ensuring accurate logging and adherence to agreed SLAs.
* Monitor customer and network assets, respond to alerts and perform initial troubleshooting across connectivity, LAN, WLAN and VoIP services.
* Resolve common network issues such as basic LAN and WLAN faults, SSID and connectivity problems, simple configuration changes on access points, and initial firewall and VPN checks.
* Escalate more complex issues internally or to third‑party suppliers while keeping customers updated via tickets, status pages and planned maintenance notifications.
* Manage multiple tickets simultaneously and participate in a 24/7 on‑call rota.
The Environment
You'll be joining a network team that supports large‑scale, real‑world infrastructure rather than small standalone setups, with exposure to carrier‑grade networks, data centre environments, and live customer services. Hybrid working is supported, with the Manchester HQ as the base, and you'll work alongside experienced engineers who are happy to share knowledge and support your development.
What We're Looking For
• Strong customer‑service mindset and organisational, communicative, and learning attitude.
• Some experience in a service desk or technical support environment.
• Comfortable documenting issues clearly.
• Basic understanding of networking and connectivity, exposure to WAN services, LAN and WLAN support, monitoring tools or ticketing systems.
• Certifications such as CompTIA A+, Network+ or similar are a bonus but not essential.
Package
The role pays up to £30,000 and comes with a strong benefits package.
* 27 days annual leave plus bank holidays, with the option to buy additional days.
* Private healthcare inclusion.
* Other benefits designed to support wellbeing and development.
Next Steps
* Call Joe White at CRG TEC to talk through the role and the business.
* Drop Joe a message if you want to ask a few questions first.
* Or, if you're happy with what you've read, attach your CV and Joe will be in touch.
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