Overview
Kate Spade New York is part of the Tapestry portfolio and offers handbags, ready-to-wear, jewelry, footwear, gifts, home décor and more. Under the vision of creative director Nicola Glass, the brand celebrates confident women with a youthful spirit and a modern, sophisticated use of color.
Building Brand Equity
* Understand and communicate the Kate Spade aesthetic, brand philosophy and lifestyle to the customer;
* Demonstrate interest and ability to work as part of a team.
Competencies
Our Competencies for All Employees
* Drive for Results: Can be counted on to exceed goals successfully; is consistently among top performers; focused on results.
* Customer Focus: Attentive to internal and external customers; uses feedback to improve products and services; builds trust and respect.
* Creativity: Generates new and unique ideas; makes connections among unrelated notions.
* Interpersonal Savvy: Relates well to all kinds of people; builds rapport and constructive relationships; uses diplomacy and tact.
* Learning on the Fly: Learns quickly when facing new problems; open to change; analyzes successes and failures for improvement; adapts to unfamiliar tasks.
* Perseverance: Finishes tasks with energy and drive; remains persistent under resistance.
* Dealing with Ambiguity: Adapts to change; decides and acts without all information; comfortable with risk and uncertainty.
Our Competencies for All People Managers
* Strategic Agility: Anticipates future trends; articulates credible visions and strategies.
* Building Effective Teams: Fosters collaboration; shares wins; defines success for the team.
* Managerial Courage: Provides direct, actionable feedback; addresses issues promptly and constructively.
Keyholder Role
The Keyholder contributes to achieving store goals in sales, productivity and service by utilizing Kate Spade selling skills and Service training. You will be responsible for meeting personal sales and productivity goals and delivering service that meets or exceeds expectations. You will represent Kate Spade to the consumer, act as an ambassador of the brand, and ensure customers’ needs are consistently exceeded.
Client & Service Expert
* Achieves individual sales goals;
* Develops strong product knowledge across all categories;
* Delivers exemplary customer service to provide the ultimate Kate Spade experience;
* Develops a personal clientele through effective selling skills, proactive client outreach and use of a client book.
Operational Excellence
* Execute operational tasks per company directives;
* Accurately process POS transactions;
* Adhere to visual directives and ensure store standards are met daily;
* Maintain heightened responsibility as Keyholder for the store.
Skills and Abilities
* Professional selling skills and exceptional interpersonal skills;
* Prior luxury goods experience preferred;
* Proactive ability to multi-task and prioritize;
* Works well in a team environment.
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