Overview
Senior Commercial Operations Manager – UK & Ireland
Location: Sheffield, UK (Hybrid)
Contract: Full-time, Permanent
Salary: £50,000 – £70,000 per annum DOE
Hours: 37.5 per week
Recruiter: James Cook
At Twinkl, we’re looking for a Senior Commercial Operations Manager to play a pivotal role in driving the execution of our commercial strategy across the UK & Ireland. This is a highly impactful role at the centre of our cross-functional teams. You’ll turn strategy into action, owning the delivery of commercial initiatives end-to-end, ensuring they are effectively planned, executed, and optimised to drive measurable growth. If you thrive in fast-paced environments, enjoy bringing structure to complexity, and are motivated by commercial impact, this role offers a unique opportunity to shape how we deliver value across both B2C and B2B markets.
What You’ll Be Doing
End-to-end delivery & execution
* Own the full lifecycle of commercial initiatives from ideation and planning through to go-to-market and post-launch evaluation
* Ensure all initiatives are delivered on time, on brief, and aligned to commercial objectives
* Drive measurable outcomes, with a strong focus on revenue and performance impact
Strategy into action
* Translate strategic priorities into clear, actionable roadmaps and delivery plans
* Align timelines, deliverables, and ownership across multiple teams
* Support prioritisation to ensure focus on the highest-value opportunities
Roadmap & portfolio management
* Lead the planning and management of the UKI product and content roadmap
* Ensure alignment with market needs, customer segments, and revenue opportunities
* Evolve and optimise our UKI catalogue architecture to improve discoverability and performance (including SEO alignment)
Cross-functional leadership
* Act as the central point of coordination across education, product, marketing, sales, innovation, and partnerships
* Drive alignment on priorities, responsibilities, and shared goals
* Facilitate strong collaboration, clear communication, and seamless delivery
Process & operational excellence
* Design and implement scalable processes and ways of working
* Embed best practices to improve delivery speed, consistency, and quality
* Continuously identify opportunities to improve efficiency and commercial performance
Performance & insight
* Partner with data teams to define KPIs, dashboards, and reporting frameworks
* Analyse performance and provide actionable insights, what’s working, what’s not, and why
* Feed learnings back into planning cycles to drive continuous improvement
What We’re Looking For
* 6-8+ years’ experience in commercial operations, programme management, or delivery-focused roles
* Proven track record of delivering complex, cross-functional initiatives end-to-end
* Strong experience working across product, marketing, sales, and content/education teams
* Ability to translate strategy into clear execution plans with a focus on results
* Experience managing roadmaps, portfolios, or large-scale programmes
* Strong commercial acumen, with experience driving revenue, conversion, retention, or engagement
* Confidence working with data, defining KPIs, building dashboards, and using insights to inform decisions
* Demonstrated ability to improve processes and scale ways of working
* Excellent stakeholder management skills, with the ability to influence senior leaders
* Experience supporting P&L performance, including tracking revenue, costs, and commercial impact
How Success Will Be Measured (KPIs)
* % of commercial initiatives delivered on time
* Revenue uplift driven by delivered initiatives
* % of resources aligned to highest-value opportunities
* Stakeholder satisfaction and feedback
Why join us?
You’ll be joining a collaborative, mission-driven organisation where your work has real impact. This is a role where you can shape how commercial strategy is delivered at scale, influence senior stakeholders, and drive meaningful growth across UK & Ireland markets.
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