Primary Details
Time Type: Full time
Worker Type: Employee
Multinational Service Specialist
Permanent (Hybrid)
Chelmsford
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact.
It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.
Applicants must have the right to work in the UK as visa sponsorship is not available for this role.
The Opportunity
We’re looking for a proactive and detail-oriented individual to join our team as a Multinational Service Specialist. This is a full-time, permanent position based in our Chelmsford office.
This role is a fantastic opportunity to build your career in multinational insurance servicing. You’ll be part of a collaborative and supportive team, working with brokers and clients across the globe. If you’re curious, organised, and ready to grow, we’d love to hear from you.
Your New Role
As a Multinational Service Specialist, you’ll support the delivery of complex and compliant multinational insurance programmes throughout their full lifecycle – from quote and bind to policy servicing and cashflow management.
You’ll work closely with Producing Office Underwriters and a wide range of internal teams including Credit Control, Claims, Compliance, and our Global Network. You’ll also liaise with local offices, brokers, and clients to ensure programmes run smoothly and meet all regulatory requirements.
Main Responsibilities
* Support the implementation and servicing of multinational programmes in line with business plans.
* Collaborate with underwriters and internal teams to ensure seamless programme delivery.
* Prepare and manage documentation for new and renewal cases, mid‑term changes, and local underwriting input.
* Advise underwriters on local servicing costs, taxes, tariffs, and retentions to support accurate pricing.
* Issue clear instructions to servicing offices and manage policy schedules and reinsurance slips.
* Monitor payments and collections to maintain a healthy cash position.
* Use appropriate tools to calculate and allocate taxes across premium distributions.
* Track and analyse programme performance, escalating issues as needed.
* Maintain data quality across systems and ensure compliance with service standards.
* Contribute to continuous improvement initiatives and support audits and peer reviews.
* Act as a buddy to less experienced colleagues, sharing knowledge and best practice.
About You
This is a varied and rewarding role that offers the chance to deepen your understanding of multinational insurance. If you’re a team player who enjoys solving problems and building relationships, this could be the perfect fit.
Skills and Experience You’ll Bring
* Experience in servicing multinational insurance programmes within general insurance.
* Good understanding of territorial insurance regulations and best practice methodologies.
* Excellent communication skills – confident, clear, and collaborative.
* A naturally organised approach with the ability to manage multiple tasks and priorities.
* Analytical thinking and attention to detail, with a proactive mindset.
* Comfortable using MS Office tools (Word, Excel, PowerPoint).
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
30 days holiday a year with the option to buy up to 2 additional days.
Flexible working – balancing work and life is important so our flexible working opportunities are open to all, this can include part‑time, job share and compressed hours.
Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
Short term remote work abroad – you can request up to 20 days per year to work remotely from certain locations abroad.
Sustainable investing – we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net‑zero goal to achieve year‑on‑year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet’s future, as well as your own.
Cycle‑to‑Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.
Equal Employment Opportunity
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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