Overview
This 30‑hour Admin Team Leader role is part of the Urology department’s expanding team, working alongside medical and nursing staff to support the smooth running of outpatient services. The post holder will provide administrative support to the Norfolk Physiology and General Surgical Outpatient reception teams and the Urology secretarial teams.
Key Responsibilities
* Coordinate outpatient appointments and outcomes, supporting the validation of patient pathways.
* Transcribe correspondence from audio or digital dictation using appropriate medical terminology.
* Assist Booking Coordinators in managing outpatient waiting lists, advising on patient prioritisation and seeking guidance when required.
* Review and investigate waiting list reports, ensuring Patient Administration System (PAS) records are accurate and up to date.
* Promptly action clinical investigations, results and outcomes, utilising Trust reports to administer waiting lists and escalating to senior staff when necessary.
* Provide comprehensive secretarial support and greeting/assisting patients, relatives and visitors, responding to enquiries from the public and healthcare professionals.
Qualifications & Competencies
The successful candidate will demonstrate a structured and methodical approach, excellent organisational skills and a flexible attitude aligned with the Trust’s PRIDE values. Strong communication skills are essential, with the ability to work collaboratively within a team and independently.
Benefits
* Flexible working hours
* Fast Track Staff Physiotherapy Service
* Multi‑Faith prayer room at NNUH Colney Lane site
* Discounted gym memberships
* Excellent pension scheme and annual leave entitlement
* Wagestream – access up to 40 % of your pay as you earn it
* Free Park & Ride service direct to NNUH Colney Lane site
* Free 24‑hours confidential counselling support
* On‑site Nursery at NNUH Colney Lane
* On‑site cafés offering staff discounts at NNUH Colney Lane
* Support in career development
* Flexible staff bank
* Salary sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
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