Operations Manager
Type: Permanent
Hours: Full time (Monday – Friday 9am – 5pm)
Salary: £32,000 - £40,000 – depending on experience
Overview
An exciting opportunity exists for a suitably experienced and motivated Operations Manager to join our client based near Inverness. This is an extremely varied and rewarding role, operating within a busy and vibrant sector.
Job Description
* Ensuring the smooth running of the hospitality and accommodation enterprise.
* Administration of bookings and invoicing of these operations and events.
* Involvement in retail opportunities and other events.
* Contribute to future business plans and take forward projects.
* Line manager responsibility for hospitality and accommodation staff.
* Liaising directly with clients, operating with excellent, professional communication skills, both oral and written.
* Close liaison between a range of colleagues, clients and external contacts.
* Building and maintaining close working relationships.
* Maintenance of the Bookings Database which must be kept up to date at all times.
* Day‑to‑day management and administration including initial authorising of purchase invoices for payment and issuing sales invoices to clients.
* Overseeing ordering products and services.
* Oversight of the accommodation portfolio, planning and overseeing housekeeping arrangements and annual deep cleaning.
* Oversight of maintenance as required.
* Scheduling staff rotas.
* Organising special and seasonal events and promotions; preparing press releases.
* Liaising with local operators, agents, and media.
* Managing staff training requirements.
* Attending routine business and budget meetings with senior members of the team.
* Development, management and delivery of budgets.
* Developing use of e‑tourism platforms including websites.
* Arranging and implementing marketing plans including relevant advertising.
* Writing and presenting reports to senior team members.
* Product development.
* Providing a range of information on local resources and facilities.
* Attendance at meetings and courses as required.
Person Specification
* Previous experience in a similar level role as General/Operations Manager.
* Strong administrative skills.
* Experience of managing and motivating a team including staff training and development.
* Excellent customer service skills and the ability to build and maintain relationships with a wide range of clients.
* Adaptability to change in the overall business to include diversifications.
* Attention to detail and the ability to anticipate and resolve problems so that clients receive a first‑class, well‑organised service at all times.
* Experience of the rural economy/landed estate sector would be an advantage.
* Ability to drive is essential as some time is required away from the office.
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