A leading company in the consumer goods sector is seeking a confident, customer-focused Customer Service Executive to join its busy, friendly team. This is an exciting opportunity for someone with excellent communication skills and a passion for delivering high-quality service to both retail partners and direct customers. Working as part of a small and supportive team, you’ll be the first point of contact for all product-related queries and post-purchase support, helping ensure an outstanding customer experience from start to finish. Key Responsibilities: Responding to product-related enquiries via phone and email within agreed KPIs (from both retailers and end customers). Handling verbal and written complaints with professionalism and empathy. Managing after-sales and warranty queries, including processing returns, refunds, and replacements. Logging customer interactions, updating order records, and escalating issues to relevant internal departments. Entering orders, checking product availability and pricing, and processing payments when required. Skills & Experience: Strong verbal and written communication skills, with a friendly and professional telephone manner. Ability to stay calm under pressure, multitask, and manage a busy and varied workload. High attention to detail, with excellent spelling and grammar. Tech-savvy and confident navigating CRM systems (Merlin experience is a plus). A proactive team player with the ability to work independently and liaise effectively between departments. This role is office-based for the first six months. Upon successful completion of your probationary period, a hybrid working model will be introduced — typically three days in the office, two from home. Plus other awesome company benefits! Apply Today