Overview
In this role as Shift Operations Manager, you will provide tactical support and direction to the shift supervisors, setting strategic targets and goals for the operation. You will support the Asset Manager in delivering the FMCG strategy while providing leadership to the shift teams. You will also be accountable for maintaining the highest operational and safety standards across FMCG operations.
Responsibilities
* Deliver daily and weekly safety and performance targets
* Plan short- and medium-term resources, including headcount and plant requirements
* Control variable labour costs through effective management of overtime, absence, and agency usage
* Audit compliance with terminal and port policies and procedures
* Provide coaching, guidance, and performance management for shift supervisors
* Oversee terminal facilities and plant, ensuring they are well maintained and escalating major repair costs as needed
* Apply and manage disciplinary procedures up to dismissal at operative level
* Ensure all key roles are covered each shift, with deputies available for holiday and sickness cover
* Monitor and manage the training matrix to maintain required skills across all shifts
* Act as the senior responsible person on site outside of normal business hours
* Respond promptly to customer queries, escalating where appropriate
* Adapt daily operational plans to ensure shift targets are achieved
* Drive a culture of operational excellence and continuous improvement
* Manage the storage strategy and optimise use of automation
What we are looking for / Qualifications
* Proven experience in a fast-paced warehousing or FMCG environment
* Strong leadership with the ability to manage and develop first-line managers
* Experience in cost control and working within budgetary constraints
* Critical thinking and strong problem-solving skills
* Excellent communication skills with the ability to engage at all levels
* Background in continuous improvement and delivering customer excellence
* Confident using warehouse systems and MS Office applications
* Customer-facing experience with the ability to build strong relationships
* Full right to work in the UK
* Full UK driving licence
* Strong commercial and problem-solving skills with experience in cost control, resource planning, and performance management
* Excellent communication and stakeholder management abilities, with confidence in both customer-facing and cross-functional engagement
About Forth Ports
Forth Ports is one of the UK's largest and most dynamic port operator groups, connecting the UK with Europe and beyond. We are a multimodal ports owner and operator committed to sustainability, with a pledge to achieve carbon neutrality by 2032 and Net Zero by 2042, supporting the UK's renewable energy sector, particularly offshore wind.
Benefits
* A competitive salary
* Defined bonus
* Generous annual leave entitlement
* A defined pension scheme and life assurance
* Discretionary bonus
* Health promotion events and employee wellbeing initiatives
* Access to our Employee Assistance Programme (EAP) for you and your family
* Cycle to work scheme and on-site free parking
* Attractive Family Friendly Policies
* Employee discount platform offering discounts on UK-wide restaurants, car rentals, and holidays
* GymFlex health club memberships
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