Job Summary
We are seeking an Administrator/Receptionist to join our Mental Health & Learning Disabilities Directorate within Community Mental Health Services. This is a key role at the heart of our service, providing a welcoming and professional reception experience for clients and visitors while delivering essential administrative support to clinicians and the wider team.
You will be the first point of contact for many service users, so a friendly, compassionate and professional approach is vital. The role involves working as part of a small, supportive reception team, ensuring that appointments run smoothly, records are accurate and queries are handled efficiently. Flexibility is important, as you will provide cross‑cover for colleagues during absences and adapt to changing priorities in a busy environment.
Main Duties
* Greet clients and visitors on arrival and inform clinicians promptly.
* Answer telephone calls, take messages and direct queries to the appropriate personnel.
* Ensure client information on the electronic patient record is accurate and up‑to‑date.
* Arrange client transport when required.
* Use computer systems to book, cancel and arrange appointments.
* Log maintenance issues and ensure timely resolution.
* Process incoming and outgoing post efficiently.
* Type reports and other documents as needed.
* Assist in maintaining administrative systems and participate in meetings, training and service development.
* Support induction of new staff and those assisting on a short‑term basis.
* Scan and upload client‑related documents to electronic records.
* Provide cross‑cover for colleagues during absences, acting up or down as required.
About Us
At Somerset NHS Foundation Trust, we are committed to supporting our employees with a range of benefits designed to enhance your professional and personal life.
Benefits
* Flexible working options to help you balance work and life
* NHS pension scheme for long‑term financial security
* Generous annual leave allowance to recharge and relax
* A strong focus on career development to help you grow and achieve your potential
* Access to our Blue Light Card, unlocking exclusive discounts on shopping, dining and leisure activities, as well as NHS‑specific perks
* We foster a diverse, skilled and inclusive workforce, and we encourage applications from all backgrounds.
Location
The Bridge, Glastonbury Road, Wells, Somerset, BA5 1TJ
Job Details
* Date posted: 05 December 2025
* Pay scheme: Agenda for change
* Band: Band 2
* Salary: £24,465 to £24,465 a year
* Contract: Permanent
* Working pattern: Part‑time
* Reference number: 184‑OL‑GR‑3665
Responsibilities
* Deliver a professional reception service, acting as the first point of contact for clients, visitors and staff.
* Maintain confidentiality and adhere to Trust policies, including GDPR and health and safety requirements.
* Use IT systems effectively for data input, retrieval and appointment management.
* Communicate sensitively and empathetically with clients, carers and staff, including those with complex mental health needs.
* Support the smooth running of the office by managing administrative tasks such as typing, filing and record‑keeping.
* Participate in team meetings and contribute to service development initiatives.
* Assist with audits and data analysis when required.
* Uphold Trust values of kindness, respect and teamwork in all aspects of your work.
* Be adaptable and able to manage changing priorities in a busy environment.
Person Specification
Qualifications (Essential)
* GCSE English
* Level 2 NVQ Business Administration or equivalent
Qualifications (Desirable)
* Typing skills (minimum RSA or equivalent)
Experience (Essential)
* Experience of general clerical/administration duties
Experience (Desirable)
* Experience of databases and computer literacy
* Experience in NHS, Social Care or Public Sector
* Experience of mental health or learning disability settings
Additional Criteria (Essential)
* Accurate word‑processing skills and working knowledge of Microsoft Word
* Ability to remain calm under pressure
* Compassionate – open‑mind and treats colleagues, patients, carers and relatives with dignity and respect
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to be made to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions.
Employer Information
Employer name: Somerset NHS Foundation Trust
Address: The Bridge, Glastonbury Road, Wells, Somerset, BA5 1TJ
Website: https://www.somersetft.nhs.uk/
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