Part Time Technical Support Engineer - Stampede Edinburgh, Leith (onsite mainly) Saturday and Sunday, with option for a weekday too £30 - £35k (pro rata) Bright Purple are exclusively recruiting for Stampede in Edinburgh who are a scaling B2B SaaS company with bold plans in the hospitality tech sector. Stampede are building huge momentum and need talented people with a positive can-do attitude to mirror their own ways. They are looking for an experienced Technical Support Engineer who can deal with a range of issues technical support issues (connectivity / Wi-Fi / networking issues etc) and be client facing to resolve any issues with aplomb.Stampede build powerful software that helps hospitality venues connect with their customers, drive revenue, and run smarter businesses whilst championing customer engagement and experience. They help build guest loyalty with branded Wi-Fi and marketing tools, increase bookings and footfall through smart campaignsand automate customer touchpoints and analytics they are at the forefront of hospitality tech! Whats in it for you: Product based B2B SaaS company and good salary - £30 - £35k Additional performance-based incentives Be part of real growth Join a fast-scaling SaaS business with month-on-month revenue growth, greenfield projects, and global expansion on the horizon Thrive in a vibrant culture Work from a buzzing office in Leith with genuine collaboration, local decision-making, and a team that enjoys showing up. They are flexible but defo office first. What Youll Do: As a Technical Support Engineer, youll be at the heart of the company. You will collaborate with clients to resolve technical issues or queries and internal teams to ensure seamless onboarding, resolve technical challenges, and optimise overall customer and client experiences. Your expertise will play a key role in managing and improving processes. Customer Support & Product Adoption Provide second-line technical support, assist with onboarding, and ensure timely issue resolution. Customer Success & Engagement Identify customer needs, track satisfaction trends, and contribute to self-service improvements. Proactive Customer Assistance Build strong relationships, monitor account health, and advocate for customer needs. Process Improvement & Onboarding Enhance support workflows, contribute to automation, and assist with new customer onboarding. What Youll Bring to the Role: Experience 2 years in technical support/customer success, ideally in a SaaS environment. Technical Skills Proficiency in CRM and ticketing systems (e.g. HubSpot, Zendesk) and basic WIFI/networking knowledge. Customer-Centric Skills Strong communication and problem-solving abilities to support both technical and non-technical users. Compliance & Security Awareness Understanding of GDPR and data security best practices. If?you are a driven and ambitious Technical Support guru looking for a new challenge, this could be the perfect role for you. Apply today with your CV and we will be in touch. Please note this role is mainly onsite in Leith, so we can only consider local candidates who can commit to being onsite a majority of the time. Salary is budgeted at £30,000 - £35,000 (pro rata) depending on experience. Bright Purple and Stampede an equal opportunities employer: we are proud to work with clients who share our values of diversity and inclusion in our industry.