We are seeking an experienced Infrastructure & Security Analyst to join our IT team. This is a hands-on role requiring strong technical expertise across Microsoft cloud and on-premises infrastructure, with a particular focus on Azure, Entra ID, Intune, and enterprise security platforms.
The successful candidate will provide second- and third-line support, manage core infrastructure services, and play an active role in monitoring, analysing, and responding to security incidents.
This is a hybrid position with some on-site presence required at our flagship HQ in Worthing.
What You'll Be Doing:
* Provide 2nd/3rd line technical support for infrastructure and security services
* Act as a first point of escalation for the IT Service Desk team
* Manage and support Active Directory and Entra ID (identity and access management, group policies, conditional access, authentication methods).
* Configure, deploy, and support devices and applications via Microsoft Intune, including application packaging, compliance policies, and device management.
* Investigate, triage, and respond to security incidents using Microsoft Defender XDR and Microsoft Sentinel.
* Conduct proactive monitoring and maintenance of infrastructure and security systems, ensuring stability, compliance, and performance.
* Work with vulnerability management tools to identify, assess, and remediate risks.
* Collaborate with project teams to deliver new solutions and enhance existing services.
* Maintain clear documentation of systems, processes, incidents, and changes.
* Contribute to the continuous improvement of IT and security operations, recommending enhancements where appropriate.
What Experience & Skills You Need:
* Proven experience in an Infrastructure or Security Support or Analyst role (not entry level).
* Strong knowledge of Microsoft Azure (compute, storage, networking, RBAC).
* Hands-on experience with Active Directory & Entra ID (hybrid identity, conditional access, MFA).
* Practical knowledge of Intune (device enrolment, configuration profiles, application packaging/deployment).
* Experience with Microsoft Defender (Endpoint, Office 365, Identity) and Microsoft Sentinel (incident analysis, KQL queries).
* Good understanding of ITIL processes (incident, problem, change management).
* Experience providing second and third line support within a complex IT environment.
* Strong troubleshooting and analytical skills.
* Excellent communication skills, with the ability to explain technical issues to both technical and non-technical stakeholders.
What We Can Offer You:
* Private Healthcare (access to remote GP & Counselling) for peace of mind
* On-site Parking for convenience and cost efficiency
* Annual Wellbeing Reimbursement to care for your mind and body
* Pension Plan to secure your future
* Cycle-to-work Scheme to stay active and eco-friendly
* Enhanced Parental Pay to support new families
* Referral Bonus to benefit from recommending talent
* Proactive and self-motivated, with a continuous improvement mindset.
* Strong problem-solving ability and a structured approach to incident response.
* Collaborative team player who can also work independently.
* Able to prioritise effectively in a fast-paced environment.