Department: Events & Experiences
Reporting to: Senior Events & Experiences Manager
Contract: FTC (12 months)
DIMENSIONS OF ROLE
Hours: 09.00 to 18.00, Monday to Friday (inclusive), including one-hour unpaid lunch on each day worked; making a total of 40 working hours per week.
KEY PURPOSE OF ROLE
To support MCC in the accurate co-ordination of Events & Experiences within Lord’s Cricket Ground, including the co-ordination of large/high profile events, targeting key clients and subsequent account management with regards to retention and expansion of existing business.
The role will also focus on the achievement and delivery of financial quality standards in adherence with the Club’s Strategic Plan.
KEY TASKS AND ACCOUNTABILITES
* In-depth knowledge and understanding of the Lord’s offering (including costs, capacities and possibilities of each venue) in order to advise clients of all options available relevant to their particular requirements in all venues at Lord’s.
* In-depth knowledge of MCC’s food and beverage offerings.
* To issue contracts and pre-event invoices to clients that wish to confirm their provisional bookings, within agreed timescales and as per the specified terms and conditions.
* To work closely with clients and internal event bookers (by phone, email and in person) to understand their bespoke event requirements, to facilitate these needs and to continually exceed our clients’/colleagues’ expectations.
* To create a function sheet in iVvy with the event information, updating it as required in time to circulate a fully briefed function sheet the week prior to the event.
* To ensure that all necessary departments in MCC are continually updated with all relevant information to ensure the successful delivery of the event.
* To liaise with all suppliers (internal and external) regarding the fulfilment of the clients’ event requirements.
* To create visio room plans specific to each event.
* To create menu cards, buffet labels, table plans and any other items, such as displays on the TV screens, as required.
* To give a full and detailed handover to the Operations Team who run the events on the day.
* To attend own events when required both during the day and evening.
* To assist with the retention and expansion of existing client business (in line with and in order to achieve overall Events & Experiences annual financial targets).
* Key account management: Responsibility for maintaining and increasing revenue from allocated existing client accounts. To manage and grow client relationships.
* Maximise all up-selling potentials.
* Follow up events, obtain and record feedback with a view to building client relationships and improving the Lord’s offering.
* To develop an in-depth knowledge of competitor venues and participate in Events & Experiences exhibitions and promotional events at Lord’s and offsite, including evenings and weekends as required.
This job profile is not an exhaustive or definitive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks and duties of the jobholder might differ from those outlined in the job profile and duties might be amended as the job evolves in light of the needs of the business and/or at the discretion of management.
PERSON SPECIFICATIONS, SKILLS AND QUALIFICATIONS
Essential
* Passionate about working in the events industry and strong event coordination experience
* Strong customer focus, with the ability to achieve and maintain an exceptional level of service at all times, while building a strong rapport with clients
* Excellent written and verbal communication skills including the ability to represent Events & Experiences to a wide range of people and organisations
* Good level of numeracy and literacy
* Enjoy working in a team environment and to support the team by exchanging experience, advice and knowledge
* Outstanding attention to detail and a conscientious, professional approach at all times
* Strong working knowledge of Microsoft Office including Word, Excel, Outlook and Powerpoint
* High level of initiative with administrative and organisational ability
* Tact, discretion and the ability to work quickly under pressure maintaining a high level of accuracy and detail
* Ability to create and develop relationships at all levels. Treating clients, colleagues and all external suppliers with respect and courtesy
* High standard of personal presentation
* Flexibility with respect to working hours
Desired
* Experience within a large (200 people plus capacity) unique venue delivering high profile and diverse events, is a distinct advantage