Metering Advisor (x2) Location: Reading (RG area) - Hybrid working (2-3 days per week office-based) Contract: Temporary role, 6 April 2026 - 31 March 2027 Hours: 37 per week, Monday - Friday Security Clearance: BPSS Pay Rate: £14.79 per hour (PAYE) About the Role We are looking for two confident and customer‑focused Metering Advisors to join our busy Metering team in Reading. This role is ideal for someone with strong experience in customer service, preferably gained in a call centre or fast‑paced contact centre environment. You will play a crucial role in resolving complex metering and billing enquiries, supporting customers over the phone and via email, and acting as an advocate for them throughout their journey. You will also work closely with external service providers, providing weekly reporting and supporting ongoing operational activity. This is a great opportunity to join a friendly, supportive team where attention to detail, professionalism, and high-quality customer service are essential. Key Responsibilities Handle and resolve complex billing and metering queries, ensuring customers receive clear and accurate information. Deliver high levels of customer service via telephone and email, representing the organisation professionally at all times. Liaise regularly with service providers and produce weekly reports for customers. Proactively manage customer cases, adapting your approach an...