German Customer Service Representative - (Hybrid, mostly remote)
Location: Cambridge (Remote and 1 x per month in the Office)
Salary: £27,350 per year
Client Profile:
Origin Multilingual is proud to announce, we are searching for a German Speaking Customer Service Advisor to join an industry leader in the healthcare industry. This opportunity is offered on a full time basis.
Key Purpose
The representative will be dealing with inbound and outbound calls on a daily basis to ensure a top-quality service for existing and new customers. You will be in charge of adding value to each customer who calls as well as having strong product knowledge.
Key Responsibilities:
* Answering calls from existing and new customers
* Proactively dealing with all queries relating to the business
* Taking orders and bookings via external and internal calls
* Managing email queries
* A professional approach with the ability to build rapport with each customer
* Demonstrating extensive knowledge on all product ranges
* Facilitating calls from B2B and B2C
Personal Specification
The successful candidate for the position, will have the following competences:
* Previous experience in a similar role (preferred but not essential)
* Customer service experience (preferred but not essential)
* Self-motivated, with a ‘can do’ attitude
* Attention to detail with high level of communication skills is essential
* German Fluent speaker
* Computer literacy
* A passion to deliver the highest quality for our client’s customers
Shift pattern:
* E Shift + Saturday (37.5 hours per week):
* Monday, Tuesday, Wednesday, Friday, Saturday (11:45 – 20:00)
Additional benefits:
* Contributory pension scheme of up to 6%
* Opportunity to buy & sell holiday
* Gym membership discounts
* Contributory hospital and health cash plan
* Cycle2Work scheme
* Eye care vouchers
* Free monthly nutritional and personal care products
* Life assurance
* Discounts at leading brands and retailers