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Job Details
Job Description
Job Title: Logistics Team Administrator
Department: Alcura Operations
Location: Alcura Northampton
Reports To: Logistics Team Manager
Job Purpose
All staff are expected to understand the principles of Good Distribution Practice of Medicinal Products for Human Use (2013/C 68/01) which is reflected in our SOP – REF Chapter 1 AHDL GDP 1.1. It will be a requirement for all staff to be trained in this SOP and have an annual refresher. All other GDP training will be job specific and as per your personal training matrix
As part of the Logistics Team in Alcura you will be responsible for monitoring deliveries and addressing any challenges, it is important to approach this role with a 'can do attitude' to engage teams in a KPI driven culture which you will be part of, delivering challenging productivity targets in a busy logistics environment which, requires a complete appreciation of the importance of the end user.
The Logistics team manager will set workload focusing on KPI monitoring, delivery issue resolution and ultimately customer satisfaction.
As the Logistics team administrator you will be able to recognise weaknesses in systems you will support the logistics team manager in finding resolution to drive for continuous improvement and CAPA. You will have awareness of QMS and recognise the importance of adopting the Alcura Q-Pulse system in your daily activities.
You will track all deliveries which have been dispatched from Alcura and take appropriate action to any challenges faced as directed by the logistics team manager.
You will work with the wider logistics team which is also responsible for the day to day business and control of activities through one of the many logistics and dispatch areas of the Alcura operation, inclusive of Specials, homecare and specialist wholesale.
Principal Accountabilities
Monitor and action delivery reports as directed by the logistics team manager.
Support regular performance reviews with logistics provider and feedback minutes.
Engage with the logistics provider for Alcura.
Manage with well-defined KPI process, using this system to drive performance improvements.
Process all delivery queries and manage expectations accordingly.
Use the Alcura systems as designed, ensuring that all data is correct, and that Alcura data policies are adhered to.
Ensure delivery issues are managed effectively and correct action is taken.
Ensuring that the dispatch function for both wholesale and homecare are monitored as directed by the logistics team manager.
Monitor inbound calls from the external courier and contact patients with the express aim of reducing failed deliveries in conjunction with the external courier team
Obtaining quotes for and booking of Emergency deliveries (same day) with our approved external courier
Booking of collections with couriers when requested
Innovation And Complexity
Sound technical and business knowledge required in the following areas:
KPI's – Use of KPI's to monitor performance
Cost management – Understanding of cost control
Internal customers – Pharmacy Team, Patient Services, warehouse
Broad understanding of logistics and health & safety.
Systems – Sage CRM/ Health Cloud, MS Office
Autonomy And Independence
Ability to work under supervision within given framework processes to deliver defined results is required. Must identify potential issues, investigate and support long term solutions.
Individual must sustain high level contribution to the team result.
Financial Accountability
No financial accountability
Informing And Advising Others
Numerous cross-functional interactions:
Building relationships with other departments.
Effective internal communication to appropriate stakeholders on problems, change and other important issues.
Continuous updates to line management and appropriate stakeholders
Ensuring routine and regular liaison with peers
Knowledge, Skills And Experience Required
Intermediate knowledge of Microsoft Office with confidence to learn other systems
GDP Knowledge
Health and Safety adherence
Delivery operation knowledge
Working under pressure
Experience working with KPI's
Desirable
QMS/Q-Pulse awareness
Lean awareness
Homecare business awareness
Competency Profile
Skill and Knowledge
Core Competency Areas
Leadership
Level 1 low
Customer Focus
Level 2
Developing Self and Others
Level 1 low
Managing Change
Level 1 low
Decision Making
Level 2
Communication and influencing
Level 2
Planning and Organising
Level 2
Key Dimensions
No influence of budget.
Ability to track multiple tasks
GDP understanding
External communication.
Key Working Relationships
Alcura Team Members
Internal & external customers
Level Of Decision Making
Daily tasks to be completed autonomously within defined processes and parameters
Consult with line manager regarding change management
Maintain delivery schedules in agreement with supplier & requirement
Additional Information
Role holder expected to share knowledge and ways of working across teams to strive for best practice.
Role holder expected to demonstrate logistics setup knowledge
Role holder expected to cover other areas during absence of colleagues (if applicable)
Role holder may be required to work some Saturdays upon request.
As part of Cencora, Alcura – formerly known as Central Homecare – has over 20 years' experience in the UK homecare market, providing clinical patient care directly to over 50,000 people in their own community.
What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full time
Affiliated Companies
Affiliated Companies: Alliance Healthcare Management Services Limited
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call or email We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned